Issue 6 • Date Nov. 2009
Filter Results
Displaying Results 1 - 13 of 13
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The IBM Services Connection: Service delivery through self-service portal technologies
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PDF (181 KB)
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Indra: An integrated quantitative system for compliance management for IT service delivery
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PDF (297 KB)
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ERMIS: Designing, developing, and delivering a remote managed infrastructure services solution
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PDF (801 KB)
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Crowdsourcing and service delivery
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PDF (2204 KB)
Aims & Scope
The IBM Journal of Research and Development is a peer-reviewed technical journal, published bimonthly, which features the work of authors in the science, technology and engineering of information systems.
Meet Our Editors
Editor-in-Chief
John J. Ritsko
IBM T. J. Watson Research Center


