By Topic

Professional Communication, IEEE Transactions on

Issue 3 • Date Sept. 2007

Filter Results

Displaying Results 1 - 14 of 14
  • Table of contents

    Page(s): C1
    Save to Project icon | Request Permissions | PDF file iconPDF (31 KB)  
    Freely Available from IEEE
  • IEEE Transactions on Professional Communication publication information

    Page(s): C2
    Save to Project icon | Request Permissions | PDF file iconPDF (34 KB)  
    Freely Available from IEEE
  • The Role of Face-to-Face Meetings in Technology-Supported Self-Organizing Distributed Teams

    Page(s): 185 - 203
    Save to Project icon | Request Permissions | Click to expandQuick Abstract | PDF file iconPDF (412 KB)  

    We examine the role of face-to-face meetings in the context of technology-supported self-organizing distributed (or virtual teams), specifically free/libre open source software (FLOSS) development teams. Based on a qualitative inductive analysis of data from interviews and observations at FLOSS conferences, we identify a variety of settings in which developers meet face-to-face, and we point out the activities performed in these settings and the benefits obtained. Contrary to conventional wisdom about distributed teams, FLOSS developers generally do not meet face-to-face until the project is well under way. An additional benefit of face-to-face meetings is time away from a regular job and speed of interaction for certain kinds of tasks. View full abstract»

    Full text access may be available. Click article title to sign in or learn about subscription options.
  • A Balancing Act: The Interplay of Status Effects on Dominance in Virtual Teams

    Page(s): 204 - 218
    Save to Project icon | Request Permissions | Click to expandQuick Abstract | PDF file iconPDF (377 KB)  

    Findings from a previous study indicate that dominance was a key inhibitor of creativity in virtual teams. This study extends understanding of dominance through an in-depth, qualitative analysis of eight virtual teams. Two research questions are addressed: (1) how is dominance manifested in virtual teams? and (2) why does dominance occur in some teams, and not others? Findings indicate that dominance occurred in three different patterns. Although both males and females dominated, a commonality across patterns was that the dominant individual belonged to the majority sex in each team. Furthermore, dominance was driven by a combination of a few team member status traits. When one or more status markers belonged to a single person - the dominant member - and were absent in other team members, dominance was pronounced. In teams that did not experience dominance, these status indicators were spread across multiple members. Additionally, even though all teams communicated strictly via asynchronous computer-mediated communication (CMC), equalization was not evidenced in the majority of teams. Status characteristics theory and proportional representation theory provide a basis to explain the prevalence, as well as the absence, of dominance in these virtual teams. View full abstract»

    Full text access may be available. Click article title to sign in or learn about subscription options.
  • Evaluation of User Support: Factors That Affect User Satisfaction With Helpdesks and Helplines

    Page(s): 219 - 231
    Save to Project icon | Request Permissions | Click to expandQuick Abstract | PDF file iconPDF (296 KB)  

    In addition to technical documentation, face-to-face helpdesks and telephonic helplines are a powerful means for supporting users of technical products and services. This study investigates the factors that determine user satisfaction with helpdesks and helplines. A survey, based on the SERVQUAL framework and questionnaire, shows that the SERVQUAL dimensions of customer satisfaction are not applicable in these contexts. Three quality dimensions were found instead: solution quality, the experience of the consultation, and, in the case of a physical environment, the so-called tangibles. Helpdesk customers base their overall quality perceptions mainly on their experiences during a consultation, while helpline customers focus strongly on the quality of the solution offered. The study also found a connection between the perceived helpline quality and the appreciation of the primary service. View full abstract»

    Full text access may be available. Click article title to sign in or learn about subscription options.
  • Understanding Affective Commitment, Collectivist Culture, and Social Influence in Relation to Knowledge Sharing in Technology Mediated Learning

    Page(s): 232 - 248
    Save to Project icon | Request Permissions | Click to expandQuick Abstract | PDF file iconPDF (284 KB)  

    Technology mediated learning (TML) is gaining interest from both academic researchers and communication professionals as training with Internet technology and Web-based distance learning become increasingly popular. This paper investigates social norms, individual-level cultural orientation (collectivism), and affective commitment (internalization and identification) and studies their influences on the system users' (or learners') attitude toward sharing knowledge by email in the TML environment. An empirical test of the proposed model was conducted in the pilot test (n=155) and the main test (n=411). Theoretical and practical implications of these findings for TML, knowledge management, and e-collaboration are discussed in the paper. View full abstract»

    Full text access may be available. Click article title to sign in or learn about subscription options.
  • Using Electronic Surveys in Organizational/Employee Communication Research: A Study at GE's Global Research Center

    Page(s): 249 - 262
    Save to Project icon | Request Permissions | Click to expandQuick Abstract | PDF file iconPDF (242 KB)  

    This study explores methodological issues that communication scholars and practitioners face when administering electronic surveys within for-profit organizations. In 2000, the researchers conducted a series of three cross-sectional studies within General Electric's (GE) Global Research Center. The Center is located in Niskayuna, NY. An equivalent version of a communication survey was administered electronically to a random stratified sample of GE employees three times that year. Each employee sample was subject to a different survey intervention: no intervention, follow-up reminder email only, and leader pre-announcement email plus a follow-up reminder. The researchers also recorded how long it took respondents to return their surveys. The highest response rate (41%) occurred in the third intervention. Across the three administrations, 465 GE employees completed the surveys; 98% of respondents returned their surveys electronically rather than printing out their responses and sending them to the researcher by postal mail. The article concludes with implications and suggestions for those who administer electronic surveys within organizations. View full abstract»

    Full text access may be available. Click article title to sign in or learn about subscription options.
  • Managing Virtual Teams: Getting the Most From Wikis, Blogs, and Other Collaborative Tools [Book review; Brown, M.K. et al.; 2007]

    Page(s): 263 - 265
    Save to Project icon | Request Permissions | PDF file iconPDF (31 KB)  
    Freely Available from IEEE
  • Guide to Business Etiquette [Book review; Cook, R.A. et al.; 2005]

    Page(s): 266 - 267
    Save to Project icon | Request Permissions | PDF file iconPDF (29 KB)  
    Freely Available from IEEE
  • Technical Writing: Principles, Strategies, and Reading, 6th Edition [Book review; Reep, D.C.; 2006]

    Page(s): 268 - 269
    Save to Project icon | Request Permissions | PDF file iconPDF (30 KB)  
    Freely Available from IEEE
  • Explore IEL IEEE's most comprehensive resource [advertisement]

    Page(s): 270
    Save to Project icon | Request Permissions | PDF file iconPDF (340 KB)  
    Freely Available from IEEE
  • 2007 IEEE membership application

    Page(s): 271 - 272
    Save to Project icon | Request Permissions | PDF file iconPDF (1153 KB)  
    Freely Available from IEEE
  • IEEE Transactions on Professional Communication Information for authors

    Page(s): C3
    Save to Project icon | Request Permissions | PDF file iconPDF (264 KB)  
    Freely Available from IEEE
  • IEEE Professional Communication Society Information

    Page(s): C4
    Save to Project icon | Request Permissions | PDF file iconPDF (28 KB)  
    Freely Available from IEEE

Aims & Scope

The IEEE Transactions on Professional Communication is a peer-reviewed journal devoted to applied research on professional communication--including but not limited to technical and business communication. It has been published since 1957 by the Professional Communication Society of the Institute of Electrical and Electronics Engineers (IEEE).

Full Aims & Scope

Meet Our Editors

Editor-in-Chief
Saul Carliner
Concordia University