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IEEE Transactions on Professional Communication

Issue 1 • Date March 2004

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Displaying Results 1 - 18 of 18
  • Table of contents

    Publication Year: 2004, Page(s): c1
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  • IEEE Transactions on Professional Communication publication information

    Publication Year: 2004, Page(s): c2
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  • Acquiring procedural knowledge of a technology interface: introduction to this special issue

    Publication Year: 2004, Page(s):1 - 4
    Cited by:  Papers (2)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (48 KB) | HTML iconHTML

    Guidelines and models for procedural instructions can be supported by three types of research. Careful analytical studies of collections of instructions can help to identify, describe, and evaluate strategies that writers and designers apply. Empirical studies measure the effects of document variables on the performance of users, thus offering evidence, contraevidence, or refinements for existing ... View full abstract»

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  • The four components of a procedure

    Publication Year: 2004, Page(s):5 - 14
    Cited by:  Papers (8)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (272 KB) | HTML iconHTML

    Background. As they guide people in performing a task, procedures are the heart of most manuals. It is, therefore, somewhat surprising that the theoretical and empirical knowledge of their nature has remained somewhat elusive. This paper describes a theoretical framework for procedures, summarized as the four components model, which is grounded in systems theory and rhetoric. Aim. The study addres... View full abstract»

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  • Factors affecting the processing of procedural instructions: implications for document design

    Publication Year: 2004, Page(s):15 - 26
    Cited by:  Papers (17)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (344 KB) | HTML iconHTML

    In order to improve the design of procedural instructions, technical writers need to know how users proceed when they are using them, from their initial reading, to execute described actions. Several kinds of activities are implicated, such as reading with understanding, action planning, carrying out specific actions, and executive control activities. This paper proposes that by taking into accoun... View full abstract»

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  • Designing procedural illustrations

    Publication Year: 2004, Page(s):27 - 33
    Cited by:  Papers (5)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (160 KB) | HTML iconHTML

    Ideally, illustrations for procedural documents should show actions from the point of view of performers, especially if performers' bodies need to be positioned a particular way to perform actions. At the same time, illustrations also should ameliorate the limits of two-dimensional displays (such as the printed page or electronic screen) by showing bodies, objects, and movements across the display... View full abstract»

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  • Some effects of system information in instructions for use

    Publication Year: 2004, Page(s):34 - 43
    Cited by:  Papers (2)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (248 KB) | HTML iconHTML

    An experiment was carried out to investigate whether it is useful to add system information to procedural information in instructional text. It was assumed that readers of instructions construct both a procedural and a system mental model, and that the latter enables the readers to infer possible missing information in procedural instructions. Moreover, it was assumed that system information would... View full abstract»

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  • Solving problems on your own: how do exercises in tutorials interact with software learners' level of goal-orientedness?

    Publication Year: 2004, Page(s):44 - 53
    Cited by:  Papers (3)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (272 KB) | HTML iconHTML

    Acquiring procedural knowledge cannot be done by simply reading about a new task domain; learners need to act within this domain and to interpret the results of their actions. One way to stimulate learners to perform fruitful actions is providing them with exercises. In this study, we contrasted two types of exercises for learners of a spreadsheet program: problem-solving exercises, providing lear... View full abstract»

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  • Access to affordances, development of situation models, and identification of procedural text problems

    Publication Year: 2004, Page(s):54 - 64
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (448 KB) | HTML iconHTML

    This experiment tested the effect of access to an object's affordances on the development of an accurate situation model of procedural texts. The 40 participants read two sets of instructions while either doing the task or only reading the text. They then rated each sentence in terms of its difficulty and the type(s) of problem(s) it had (if any), and told how they would fix the problem(s). As pre... View full abstract»

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  • Need for data-driven instruction of engineering English

    Publication Year: 2004, Page(s):65 - 70
    Cited by:  Papers (2)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (75 KB) | HTML iconHTML

    The author emphasizes the role of data-driven corpus-based methodology that promotes the study of natural language on examples of real life language use in teaching English for Specific Purposes (ESP), such as Engineering English. This approach can improve the way Engineering English is taught and add more creativity in ESP classes. In particular, the author demonstrates how vocabulary teaching in... View full abstract»

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  • Quality over quantity: a two-step model for reinforcing user feedback in transnational Web-based systems through participatory design

    Publication Year: 2004, Page(s):71 - 74
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (49 KB) | HTML iconHTML

    As an analysis tool for systems' development, participatory design (PD) is based on the claim that users should be regarded as experts when they enter the design process. However, experience proved that this "expertise" happens in different degrees and that, in a large-scale system, it is hard to find the real experts among a crowd of thousands of users. PD demands a constant interaction between u... View full abstract»

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  • User-Centered Design: An Integrated Approach

    Publication Year: 2004, Page(s):75 - 77
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  • The Cultural Imperative: Global Trends in the 21st Century

    Publication Year: 2004, Page(s):78 - 79
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  • The Manager's Guide to Business Writing: Business Writing Simplified

    Publication Year: 2004, Page(s):80 - 81
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  • Quality without compromise [advertisement]

    Publication Year: 2004, Page(s): 82
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  • IEEE copyright form

    Publication Year: 2004, Page(s):83 - 84
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  • IEEE Transactions on Professional Communication Information for authors

    Publication Year: 2004, Page(s): c3
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  • IEEE Professional Communication Society Information

    Publication Year: 2004, Page(s): c4
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Aims & Scope

The IEEE Transactions on Professional Communication is a peer-reviewed journal devoted to applied research on professional communication--including but not limited to technical and business communication. It has been published since 1957 by the Professional Communication Society of the Institute of Electrical and Electronics Engineers (IEEE).

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Meet Our Editors

Editor-in-Chief
George F. Hayhoe
Mercer University School of Eng.