Proceedings. IEEE International Professional Communication Conference

20-20 Sept. 2002

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Displaying Results 1 - 25 of 61
  • IPCC 2002 Reflection on Communication. Proceedings IEEE International Professional Communication Conference (Cat. No.02CH37389)

    Publication Year: 2002
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    Freely Available from IEEE
  • Index

    Publication Year: 2002, Page(s): 563
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    Freely Available from IEEE
  • Technical communication theory in the new millennium

    Publication Year: 2002, Page(s):538 - 543
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (452 KB) | HTML iconHTML

    Although the field of technical communication has developed considerably, there is still some resistance to theory from both practitioners and academics. The relationship between theory and application in the field of technical communication has received more attention in the last decade, with much of the theory "borrowed" from other disciplines. I contend that while using theories that are "nativ... View full abstract»

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  • Designing a Writing Across the Curriculum program at the University of Michigan's College of Engineering

    Publication Year: 2002, Page(s):530 - 537
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (581 KB) | HTML iconHTML

    At the University of Michigan's College of Engineering there has been a call to better prepare students with the skills that they will need in business and industry. As a result, the Program in Technical Communication is reevaluating its Writing Across the Curriculum program. The complex nature of the program, which involves faculty members across the college and a wide range of topics, often leav... View full abstract»

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  • A group card sorting methodology for developing informational Web sites

    Publication Year: 2002, Page(s):437 - 445
    Cited by:  Papers (9)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (667 KB) | HTML iconHTML

    Problems with users successfully finding information on Web sites abound. Using the card sorting methodologies can help Web site developers structure a Web site closer to how the intended users think about a topic, organize information for the Web site, and label its nodes and branches. The article provides an overview of card sorting, provides a suggested approach to card sorting and verifying th... View full abstract»

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  • Genre theory, technology, and knowledge distribution

    Publication Year: 2002, Page(s):185 - 198
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (981 KB) | HTML iconHTML

    A growing body of empirical research has implied that media seem to make little difference in learning. Findings that Internet-based education can be dangerous to the point that it can "sometimes threaten a teacher's career" point, it is claimed, to a different issue. The problems stem from genre rather than media choices. While media choices may matter little, genre choices are critical; substitu... View full abstract»

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  • Enterprise content management: an overview

    Publication Year: 2002, Page(s):396 - 402
    Cited by:  Papers (5)  |  Patents (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (529 KB) | HTML iconHTML

    As Web sites move from simple presentation mediums to dynamic content providers, content issues are moving to the forefront of many enterprise Web site owners. The author gives an overview of enterprise content management, what it means, how to implement it and how to measure the benefits. The basic concept is to get organized and find a logical, consistent and easy way to place content on the Web... View full abstract»

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  • Reflecting on the organization: introducing engineers to corporate identity, image, brand, and culture

    Publication Year: 2002, Page(s):519 - 529
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (1050 KB) | HTML iconHTML

    Engineers are expected to understand the structure, goals, and values of the organizations for which they work. Only then can they contribute effectively to these organizations through the production of appropriate goods and services as well as routine communications. Based on the work of Hatch and Schultz (2000), the author offers four concepts (identity, image, brand, and culture) for conducting... View full abstract»

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  • Managing multi-directional communication in the online classroom

    Publication Year: 2002, Page(s):92 - 103
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (856 KB) | HTML iconHTML

    The experience of four online business school professors is focused in this article on the importance of effective, multi-directional communication to achieving exit competencies and student satisfaction in the online classroom. This communication must be deliberately set up and modeled by the instructor. Specifically, downward, upward, and horizontal communications are explored in terms of their ... View full abstract»

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  • Through the looking glass: the other side of the writing life

    Publication Year: 2002, Page(s):556 - 559
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (395 KB) | HTML iconHTML

    Considers how technical communicators with interest in expanding the scope of audiences can translate their writing talents and language skills to novels, freelance magazine articles, pamphlets, brochures, and other pieces for popular consumption. And all without leaving the comfort of your favorite swivel chair. Writing what you know and love turns everyday details into cash and fame. Your skills... View full abstract»

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  • A contrast in responses to the unspeakable events of September 11: American Airlines vs. United Airlines

    Publication Year: 2002, Page(s):423 - 436
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (1013 KB) | HTML iconHTML

    September 11, 2001, is a date that has caused nearly everyone in the civilized world to reflect on all elements of life and work. Certainly, the events of that day caused a multitude of corporate communicators to reflect on their communication strategies, and in particular on their crisis response plans. This extraordinary event was a most severe test of how well these plans stood up. The events o... View full abstract»

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  • Integrating technology into program assessment implementation and course design: "How can relational, problem-solving models help us reach our goals?"

    Publication Year: 2002, Page(s):166 - 184
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (1528 KB) | HTML iconHTML

    What strategies can we use to integrate technology into course design and program assessment? This paper targets educators, training professionals, and communicators who are interested in integrating technology into course design and program assessment implementation. It introduces the topic by providing a background on strategies for using technology in teaching and learning, describing the role ... View full abstract»

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  • Mirror Method: help first, book last

    Publication Year: 2002, Page(s):389 - 395
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (479 KB) | HTML iconHTML

    Most technical authors create a book style document first and then convert the book into a help system. My experience is that the mirror image of this method-creating the help system first-is more efficient. Writers and managers who are responsible for creating user documentation for software applications under tight deadlines will be most interested in this topic. View full abstract»

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  • Processes of intercultural communication as part of shifting cultural paradigms

    Publication Year: 2002, Page(s):237 - 244
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (616 KB) | HTML iconHTML

    Intercultural communication is complex and a real part of technical communication today. Gould, Zakaria, and Yusof (2000) identified design elements for websites related to cultural dimensions, and presented a cultural comparison process, which resulted in guidelines for localization in Malaysia and the US. Building on Gould, Zakaria and Yusof's practical application for cultural dimensions, this ... View full abstract»

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  • The effect of heading frequency on comprehension of online information

    Publication Year: 2002, Page(s):513 - 518
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (446 KB) | HTML iconHTML

    This paper describes a Web-based study that examines the effect of heading frequency on comprehension, anxiety levels of patients, and perceptions of ease of use of an educational medical Web site. The study focuses on arthritis patients using content from a naturally occurring Web site that was adapted for this study. We expect that more headings will result in higher comprehension and that as co... View full abstract»

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  • Developing real-world communication skills in non-communication classrooms

    Publication Year: 2002, Page(s):138 - 144
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (552 KB) | HTML iconHTML

    Because of differences in both the purpose and the audience, most student communication, such as papers and exams, encourages the development of communication skills that are at odds with those useful in the real world. Specific writing and speaking courses can help, of course, but are too often disconnected from the materials students must learn in other courses. Yet appropriate learning activiti... View full abstract»

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  • The design of Web-based instruction: using online games to self-test Web-based instruction

    Publication Year: 2002, Page(s):84 - 91
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (509 KB) | HTML iconHTML

    Based on an earlier study we found that the principles of cognitive load learning theory could be successfully applied to the design of educational Web sites. Our finds were based on user testing the Web site's interface, content, graphics, and self-test. Of the four components user tested, the self-test was the weakest component. This finding led to further investigation of mastery of the instruc... View full abstract»

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  • Reflections on why engineering students don't like to write - and what we can do about it

    Publication Year: 2002, Page(s):364 - 368
    Cited by:  Papers (2)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (400 KB) | HTML iconHTML

    Many engineering students approach a technical communication course with reluctance. They may have had unpleasant experiences with earlier English courses both in high school and college, and by nature they are drawn more towards things than towards words. Thus it is important to work on an attitude change during the early weeks of a communication course for engineers. This is not really as hard a... View full abstract»

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  • Modeling document structures in use: capturing reflections of user performance

    Publication Year: 2002, Page(s):476 - 488
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (962 KB) | HTML iconHTML

    As our ability to build document structures that support multiple audience adaptation and transformations for both device-oriented and task-specific purposes grows, technical communicators must once again look to our audience as the most important source of information about how to build dynamic information structures. We present an overview of the methods we have developed for modeling document s... View full abstract»

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  • Reflecting on the value of written communications to the writer of the communications

    Publication Year: 2002, Page(s):552 - 555
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (309 KB) | HTML iconHTML

    September is a month of beginnings. The month of my birth, September represents the passage of time. The month I started working as a sole proprietor doing business as Shenouda Associates, September launched a professional communications business that is now starting its 17th year. Reading yearly issues of Shenouda News, a newsletter written for and distributed to clients and friends of... View full abstract»

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  • Balancing clarity and politeness in editing sessions with non-native speakers

    Publication Year: 2002, Page(s):410 - 422
    Cited by:  Papers (2)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (857 KB) | HTML iconHTML

    When communicating with writers who are non-native speakers, technical editors need to be both clear (to prevent miscommunication) and polite (to maintain good working relationships). Concepts from speech act theory can be used to identify linguistic forms that are maximally clear, as well as those that are maximally polite. A problem arises, however, because these two sets of forms do not entirel... View full abstract»

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  • What is bibliometrics and why should you care?

    Publication Year: 2002, Page(s):108 - 114
    Cited by:  Papers (4)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (544 KB) | HTML iconHTML

    Viewed in the aggregate, a company's publications represent one of its greatest business assets. Can professionals in the information and communication fields help their company understand the return on its investment in publishing? The field of bibliometrics studies publication patterns by using quantitative analysis and statistics. Bibliometrics can be either descriptive, such as looking at how ... View full abstract»

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  • Educating reflective practitioners

    Publication Year: 2002, Page(s):157 - 165
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (749 KB) | HTML iconHTML

    One of the marks of true professionalism is the ability to learn from reflection on practice. Observing the practice of themselves and others provides practitioners with essential knowledge in addition to the core knowledge of the profession. Programs in technical communication, especially graduate programs, should foster the habits and skills of reflecting on practice. This panel discussion will ... View full abstract»

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  • Why, when and how do users customize Web portals?

    Publication Year: 2002, Page(s):375 - 388
    Cited by:  Papers (2)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (847 KB) | HTML iconHTML

    More and more content providers offer Web portals that their users can customize. However, little research has been done to understand whether and how people customize portal content. In this paper, we discuss a method for designing a usability scorecard for customizable Web content design. We believe this approach is more advantageous than simply producing a list of heuristics for portal design d... View full abstract»

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  • Preparing material for the international marketplace: more than technical localization required

    Publication Year: 2002, Page(s):51 - 59
    Cited by:  Patents (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (692 KB) | HTML iconHTML

    When a Web-based distance learning program is designed to be delivered to an international and culturally diverse audience, it has a special set of concerns with content localization. Often content localization issues are less obvious and more subtle than many information technology (IT) issues. While the latter deals with such challenges as differing character sets and text expansion during trans... View full abstract»

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