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18th Annual Conference on Computer Documentation. ipcc sigdoc 2000. Technology and Teamwork. Proceedings. IEEE Professional Communication Society International Professional Communication Conference an

24-27 Sept. 2000

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  • 18th Annual Conference on Computer Documentation. ipcc sigdoc 2000. Technology and Teamwork. Proceedings. IEEE Professional Communication Society International Professional Communication Conference and ACM Special Interest Group on Documentation Conference (Cat. No.00CH37136)

    Publication Year: 2000
    Request permission for commercial reuse | PDF file iconPDF (320 KB)
    Freely Available from IEEE
  • Author index

    Publication Year: 2000, Page(s):631 - 633
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    Freely Available from IEEE
  • Building cross-disciplinary teams in higher education institutions

    Publication Year: 2000, Page(s):81 - 86
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (436 KB)

    The industrial workplace models of team dynamics tend to misrepresent the character of collaborative activities and professional relationships in educational communities. An alternative model is suggested of self-directed, informal teams of educators in an integrated campus creating academic work units with all the characteristics of positive team formations in business and industry, and the addit... View full abstract»

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  • Exploring navigational patterns on the Web

    Publication Year: 2000, Page(s):581 - 591
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (508 KB)

    Reports on our preliminary analyses of our research which was designed to determine the navigational patterns that users follow in the World Wide Web and hierarchical Web sites. In all, 33 participants completed the study using a within-subjects Greco-Latin design, where each person viewed two sites - one organized in a Web structure and one organized in a hierarchical structure. The results sugge... View full abstract»

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  • Learning and building strategies with computer games

    Publication Year: 2000, Page(s):535 - 540
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (296 KB)

    It has been frequently noted that people can intuitively learn to play computer games (or video games) with little or no instruction and that they quickly and easily develop skills for becoming better players. The same is rarely said of software for business applications. We were interested in learning why this is true. We have undertaken a study is to see what aspects of game interfaces contribut... View full abstract»

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  • Document collaboration and tacit knowledge

    Publication Year: 2000, Page(s):407 - 418
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (780 KB)

    Discusses how process documents, i.e. video recordings of a person's writing, mediate the way people collaborate with one another to construct texts. First, I talk about tacit knowledge and how it is inarticulate without a medium that supports articulation. I then talk about cognitive tools that support collaboration and how video recording, as such a tool, can support multiple ways of “seei... View full abstract»

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  • The migration to electronic documents at OCLC

    Publication Year: 2000, Page(s):611 - 621
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (632 KB)

    When OCLC introduced its Web site to the public in the fall of 1994, the company was, internally, still dependent on paper. While the site allowed the OCLC community to access documents electronically, almost all internal documents remained on paper. Paper copies were retained and archived. Paper copies were used for internal document review and approval. Once each week, paper updates on products ... View full abstract»

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  • Transformations in technical communication pedagogy: engineering, writing, and the ABET Engineering Criteria 2000

    Publication Year: 2000, Page(s):75 - 79
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (292 KB)

    Recent transformations in engineering education accreditation have shifted emphasis away from simple counting of required courses to a focus on the documentation of student learning outcomes. The Accreditation Board for Engineering and Technology's (ABET) Engineering Criteria 2000 (EC 2000) demands that engineering programs show evidence of eleven skills in their students. Only five of these skill... View full abstract»

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  • Applying culture to Web site design: a comparison of Malaysian and US Web sites

    Publication Year: 2000, Page(s):161 - 171
    Cited by:  Papers (2)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (648 KB)

    Cultural localization should become a necessary adjunct to technology transfer and global business communication. A recent Siemens study (1999) of mobile phone use in Germany and China highlighted the value of cultural models and culturally localized support information. We similarly compare cultural orientations and design preferences for Web sites in Malaysia and the United States. We review the... View full abstract»

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  • The technical writer as software process catalyst

    Publication Year: 2000, Page(s):269 - 280
    Cited by:  Papers (2)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (720 KB)

    The emergence of a new economy, fueled by business-to-business e-commerce and moving toward things like component-based development, and soon to be dominated by browser-based applications, is creating a shift in focus away from user documentation and towards what we might refer to as systems documentation. This term encompasses any kind of documentation that describes the technical aspects of a so... View full abstract»

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  • Expanding information accessibility: combining process and procedural information, and using multiple access routes in HTML help

    Publication Year: 2000, Page(s):571 - 579
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (492 KB)

    Online documentation, and particularly HTML documentation, provides the information developer with the ability to create multiple paths to the same piece of information. Providing access to the core information using exact and ambiguous organization schemes creates a documentation system that is more useful to the end user, and thus more likely to be used as a first source of reference. Over the l... View full abstract»

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  • What you installed is what you see: help navigation in modular software products

    Publication Year: 2000, Page(s):521 - 533
    Cited by:  Papers (1)  |  Patents (7)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (756 KB)

    As software becomes increasingly modular and componentized, giving users more control over what components they install and use, the challenge of creating useful, task-based navigation hierarchies becomes more complex. Help navigation needs to reflect the tasks a user can actually perform, given the components that were installed. This presents organizational and writing challenges for writers and... View full abstract»

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  • You can go home again: successful telecommuting for the technical communicator

    Publication Year: 2000, Page(s):25 - 37
    Cited by:  Papers (2)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (668 KB)

    With the right people and properly set expectations, technical communications projects completed by telecommuters are done as well as, if not better than, projects completed by traditional office-based employees. Telecommuting requires ground rules and standards, but provides numerous benefits for employees and employers. Technical communications is an ideal career for telecommuting because it is ... View full abstract»

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  • The paragraph: the weak link in technical communication?

    Publication Year: 2000, Page(s):477 - 482
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (272 KB)

    The paragraph has been a writer's design convention for centuries. It can be applied to any kind of writing. It is flexible. It is easy to learn. It is what everyone is taught from about third grade onwards as the sole design for writing information. However, three different fields of endeavor are impacting the use of the paragraph as the only convention for conveying information in the corporate ... View full abstract»

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  • Technological mediation for design collaboration

    Publication Year: 2000, Page(s):395 - 405
    Cited by:  Papers (2)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (676 KB)

    As the new century opens, work processes have been reengineered, shifting from Tayloristic models of sequential specialization toward work processes that are concurrent and multidisciplinary. This shift in work processes puts a premium on design collaborations in which members of project teams go beyond the simple coordination of still individualistic work to engage in joint activity aimed at the ... View full abstract»

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  • Technological enhancement and design changes: the process of migrating computer-based instruction of an 8th Century poem to a 21st Century environment

    Publication Year: 2000, Page(s):607 - 609
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (184 KB)

    Recent changes in computers, computer software and the profiles of computer users make migrating computer-based instruction (CBI) on the Old English poem “The Dream of the Rood” to a Web environment a practical solution to problems of access. This move presents great advantages as well as unforeseen problems, but the advantages clearly outweigh the disadvantages. Initial deliberations ... View full abstract»

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  • The ecology of an online education site in professional communication

    Publication Year: 2000, Page(s):433 - 442
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (612 KB)

    Discusses the interaction of Web-based communication technologies (e.g. threaded discussion groups, synchronous chat forums and file exchange systems) with the values and objectives of participants as a type of information ecology in an online technical communication class. Rather than advocating a particular technology or configuration of technologies, the author suggests that instructors should ... View full abstract»

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  • Craft, romantic, rhetorical: traditions that have shaped our identities

    Publication Year: 2000, Page(s):291 - 293
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (144 KB)

    Different traditions (craft, romantic, and rhetorical) have shaped beliefs about writing and design. These traditions have served as lenses through which others view us and we view ourselves. This paper discusses these three historical traditions, how they have shaped perceptions of technical communicators, and how we can use this knowledge to enhance communication in the workplace View full abstract»

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  • Effective prototyping for usability

    Publication Year: 2000, Page(s):47 - 54
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (548 KB)

    People designing software with a usability perspective use a variety of techniques to engage prospective users in a dialog about the target application's functionality and interaction model. The authors discuss how and when they have been able to use prototyping techniques to maximize the value of this dialog. They review several widely used approaches to prototyping and evaluate them along the di... View full abstract»

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  • Is more beta better? [beta testing]

    Publication Year: 2000, Page(s):301 - 308
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (500 KB)

    Designers of performance support systems need to know their users and can get information about users by several sources, including beta testers. Large samples of beta testers are easier to get than large samples of subjects from laboratory testing and field studies. However, sampling bias may yield misleading data from beta testers. The paper discusses an example case of designers and beta tester... View full abstract»

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  • Technical communication degrees for the 21st century

    Publication Year: 2000, Page(s):69 - 74
    Cited by:  Papers (3)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (388 KB)

    The practice of technical communication, especially for professionals just entering the workplace, is rapidly changing. Companies have higher expectations for degrees in technical communication, a strong foundation in technology, and the ability to function on cross-disciplinary teams alongside technical experts in the design and development process. As the practice of technical communication shif... View full abstract»

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  • The persuasive power of pathos in e-commerce Web design: a new area for research

    Publication Year: 2000, Page(s):155 - 160
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (316 KB)

    In a matter of months, we have witnessed the meteoric rise and fall of e-commerce. Now that the dust is settling it is time to examine how some companies are succeeding where others have failed. I suggest that good Web design is vital to e-business and that pathos (emotional appeal) plays a key role in a design's persuasive power. Advertisers have long understood this concept. As e-commerce attemp... View full abstract»

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  • Editing to improve online information

    Publication Year: 2000, Page(s):137 - 143
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (452 KB)

    Online documentation has provided new challenges for information developers. At the IBM Toronto lab, those challenges have led editors to alter the work they do. They have found that the nonlinear nature of HTML information webs makes quality control more crucial and difficult than it was when information appeared in books. Editors provide both guidelines and quality assurance to try to maintain c... View full abstract»

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  • I have a little list: the ten indispensables [technical communication]

    Publication Year: 2000, Page(s):261 - 267
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (388 KB)

    Even in this high-tech, fast-paced multimedia world the simple list is still one of the most useful tools for the technical communicator. It may be as basic as a sticky note or as elaborate as a task list for building a rocket, but the concept is the same. Each list provides the answer to a question, and should solve some problem or make life easier for you. I first explore when and how to develop... View full abstract»

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  • Writing as software development: making meaning before, after, and of the code

    Publication Year: 2000, Page(s):205 - 219
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (844 KB)

    This paper presents some thoughts on redefining a technical writer's role in the software development process. It outlines ways in which writers can use their writing skills to collaborate with and add value to the HCI (human computer interaction) and software architecture functions. It also points to areas that writers need to explore further to discover the ways in which they can contribute mean... View full abstract»

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