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Professional Communication Conference, 2000. Proceedings of 2000 Joint IEEE International and 18th Annual Conference on Computer Documentation (IPCC/SIGDOC 2000)

Date 24-27 Sept. 2000

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Displaying Results 1 - 25 of 66
  • 18th Annual Conference on Computer Documentation. ipcc sigdoc 2000. Technology and Teamwork. Proceedings. IEEE Professional Communication Society International Professional Communication Conference and ACM Special Interest Group on Documentation Conference (Cat. No.00CH37136)

    Publication Year: 2000
    Request permission for commercial reuse | PDF file iconPDF (320 KB)
    Freely Available from IEEE
  • Author index

    Publication Year: 2000, Page(s):631 - 633
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    Freely Available from IEEE
  • Writing for adaptable documentation

    Publication Year: 2000, Page(s):497 - 508
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (708 KB)

    The rapid development of reusable software components results in an information overload problem in the development process. Software developers must read large amounts of documentation. Adaptive documentation is one way to address this problem and support efficient reading. However, in our view, adaptive documentation requires a writing process that delivers the pedagogical strategies for adaptiv... View full abstract»

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  • I have a little list: the ten indispensables [technical communication]

    Publication Year: 2000, Page(s):261 - 267
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (388 KB)

    Even in this high-tech, fast-paced multimedia world the simple list is still one of the most useful tools for the technical communicator. It may be as basic as a sticky note or as elaborate as a task list for building a rocket, but the concept is the same. Each list provides the answer to a question, and should solve some problem or make life easier for you. I first explore when and how to develop... View full abstract»

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  • Journals in professional, technical, and scientific communication: where are we now and where are we going?

    Publication Year: 2000, Page(s):203 - 204
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (88 KB)

    This panel discusses the present state of journals in professional, technical and scientific communication, and future opportunities that these publications face View full abstract»

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  • Making complex document structures accessible through templates

    Publication Year: 2000, Page(s):509 - 519
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (564 KB)

    Addresses two problems of technical authors in structured environments: (1) structure definitions of the SGML school are limiting: they require one primary hierarchy and do not cater for link types; and (2) real-life structure definitions are too large to be comprehended easily. As solutions, we propose graph types and usage templates. The edge types and inheritance of the proposed graph type mode... View full abstract»

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  • Editing to improve online information

    Publication Year: 2000, Page(s):137 - 143
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (452 KB)

    Online documentation has provided new challenges for information developers. At the IBM Toronto lab, those challenges have led editors to alter the work they do. They have found that the nonlinear nature of HTML information webs makes quality control more crucial and difficult than it was when information appeared in books. Editors provide both guidelines and quality assurance to try to maintain c... View full abstract»

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  • Applying cognitive load theory to the design of Web-based instruction

    Publication Year: 2000, Page(s):353 - 360
    Cited by:  Papers (4)  |  Patents (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (396 KB)

    Cognitive load theory can inform the design of Web-based instruction. The basic premise of cognitive load theory is that the focus of an instructional module must be the instruction itself. Information that is adjunct to the instruction must be designed to minimize cognitive load and enhance working memory. Because the mental resources of working memory can be overloaded, any information that igno... View full abstract»

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  • Creating single-sourced tutorials

    Publication Year: 2000, Page(s):343 - 351
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (372 KB)

    Suppose you want to integrate a tutorial, or several tutorials, into your product documentation. Doing so can let your users check their understanding and ability to use what they have learned. In HTML documentation, for example, you could structure your pre-exam documentation so that it builds toward a core set of principles and procedures that you identify as necessary for a typical user. At Omn... View full abstract»

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  • Writing as software development: making meaning before, after, and of the code

    Publication Year: 2000, Page(s):205 - 219
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (844 KB)

    This paper presents some thoughts on redefining a technical writer's role in the software development process. It outlines ways in which writers can use their writing skills to collaborate with and add value to the HCI (human computer interaction) and software architecture functions. It also points to areas that writers need to explore further to discover the ways in which they can contribute mean... View full abstract»

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  • What you installed is what you see: help navigation in modular software products

    Publication Year: 2000, Page(s):521 - 533
    Cited by:  Papers (1)  |  Patents (7)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (756 KB)

    As software becomes increasingly modular and componentized, giving users more control over what components they install and use, the challenge of creating useful, task-based navigation hierarchies becomes more complex. Help navigation needs to reflect the tasks a user can actually perform, given the components that were installed. This presents organizational and writing challenges for writers and... View full abstract»

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  • Transformations in technical communication pedagogy: engineering, writing, and the ABET Engineering Criteria 2000

    Publication Year: 2000, Page(s):75 - 79
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (292 KB)

    Recent transformations in engineering education accreditation have shifted emphasis away from simple counting of required courses to a focus on the documentation of student learning outcomes. The Accreditation Board for Engineering and Technology's (ABET) Engineering Criteria 2000 (EC 2000) demands that engineering programs show evidence of eleven skills in their students. Only five of these skill... View full abstract»

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  • User Web browsing characteristics using palm handhelds for information retrieval

    Publication Year: 2000, Page(s):125 - 135
    Cited by:  Papers (4)  |  Patents (6)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (744 KB)

    An increasing amount of information is being disseminated to decision-makers via Web interfaces. Because there is also an increase in the use of personal digital assistants (PDAs), future Web sites must accommodate handheld access. With easy ability to synchronize content from the Web with handheld systems, basic Web design assumptions should be reexamined to determine how handhelds affect search ... View full abstract»

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  • Publications management from an ecological perspective: three documentation case studies

    Publication Year: 2000, Page(s):443 - 451
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (608 KB)

    The paper uses an information ecology metaphor to examine the performance of publications management tasks. The author applies an ecological perspective, focusing on the humans, tools, values, and objectives involved in publications activities to three case studies. These case studies provide insight into the development, integration, and remediation of information ecologies. The author contends t... View full abstract»

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  • Technology as a tool for attaining music cognition

    Publication Year: 2000, Page(s):361 - 366
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (324 KB)

    Technology is primed to cause a paradigm shift in educational methodologies. This is especially true in the discipline of music appreciation. Educators facing the problem of relating verbal explications to music, with its ephemeral quality, had to rely on methods that prevented many learners from attaining full cognition of the listening component of this subject. Because of the availability of te... View full abstract»

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  • The technical writer as software process catalyst

    Publication Year: 2000, Page(s):269 - 280
    Cited by:  Papers (2)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (720 KB)

    The emergence of a new economy, fueled by business-to-business e-commerce and moving toward things like component-based development, and soon to be dominated by browser-based applications, is creating a shift in focus away from user documentation and towards what we might refer to as systems documentation. This term encompasses any kind of documentation that describes the technical aspects of a so... View full abstract»

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  • Using distance education to teach introductory multimedia design and production

    Publication Year: 2000, Page(s):93 - 98
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (380 KB)

    An introductory course in the use of multimedia techniques for technical communication was designed and presented as a distance education course. The software application PowerPoint and several readily available HTML editors were used by students to create electronic presentations and Web sites that employed sound, animation, film, as well as a variety of graphics and text messages to achieve spec... View full abstract»

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  • Investigating the technology-work relationship: a critical comparison of three qualitative field methods

    Publication Year: 2000, Page(s):419 - 432
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (924 KB)

    Researchers today are increasingly attempting to understand the relationship between technology and work through field methods. Surveying the field methods commonly used by researchers to observe such interactions, I critically discuss the assumptions underpinning three methods (ethnography, participatory design and contextual inquiry) and the strengths and weaknesses of each method. Comparing way... View full abstract»

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  • Automating software documentation: a case study

    Publication Year: 2000, Page(s):549 - 558
    Cited by:  Papers (2)  |  Patents (2)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (660 KB)

    Spatial Technology Inc. has 45-60 developers (depending on how you count) busy writing code. The Technical Publications Department has three writers to keep up with them, plus two programmers who develop and maintain software tools that support the documentation. This team puts out paper and online documentation, on time, reasonably complete, for one major and several minor releases a year. It's t... View full abstract»

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  • Reactions of computer savvy users to information on the intranet

    Publication Year: 2000, Page(s):191 - 196
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (380 KB)

    Providing a corporate human resources Web site to enable employees access to their benefits and health benefits information is a sensible use of the intranet and a worthy goal. As the designer/developer of the Web site, as well as an employee of the company, you may naively assume you know your audience very well. This dual role of audience member and designer is both a strength and a weakness. Th... View full abstract»

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  • Building a team for user-centered design

    Publication Year: 2000, Page(s):325 - 332
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (432 KB)

    This paper presents the building blocks for building a team for user-centered design. These building blocks include an understanding of the skills needed for team members representing various aspects of the user experience, as well as the advantages of using a team-approach to user-centered design. To have a successful experience, team members must understand the stages of group formation, the rol... View full abstract»

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  • High-tech publications need old-fashioned editing

    Publication Year: 2000, Page(s):145 - 154
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (616 KB)

    Standard formats, familiar word choices, consistency, organization, simple graphic formats, technology, mechanics, and the global nature of the user and the media are major considerations that are often ignored when producing high-tech publications. Oversights and errors are usually corrected in print publications with conventional editing as a step in the production process. However, the authors ... View full abstract»

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  • Craft, romantic, rhetorical: traditions that have shaped our identities

    Publication Year: 2000, Page(s):291 - 293
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (144 KB)

    Different traditions (craft, romantic, and rhetorical) have shaped beliefs about writing and design. These traditions have served as lenses through which others view us and we view ourselves. This paper discusses these three historical traditions, how they have shaped perceptions of technical communicators, and how we can use this knowledge to enhance communication in the workplace View full abstract»

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  • The politics, problems, and practicalities of serving as effective user advocate in an obstinate organization

    Publication Year: 2000, Page(s):111 - 124
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (960 KB)

    We are all, to some extent, political animals who continually work with definitions and categorizations, trying to determine who is inside our group, who is outside our group, who is supportive of our group, who is detrimental who is useful and productive and who is not. These politics of organization, classification, division and association are intensified as the pressures on our groups to succe... View full abstract»

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  • Evolution of the writer's role

    Publication Year: 2000, Page(s):1 - 6
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (324 KB)

    The paper discusses how the organization of technical writers vis-a-vis programmers significantly influences the effectiveness of the writer as user advocate. A writer can be treated as a peer to developers, but only if the writer understands the technology they're writing about and helps to improve the product's ease of use. This can be achieved more easily in an environment where writers are mor... View full abstract»

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