23-25 April 2014

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Displaying Results 1 - 25 of 53
  • [Title page i]

    Publication Year: 2014, Page(s): i
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  • [Title page iii]

    Publication Year: 2014, Page(s): iii
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  • [Copyright notice]

    Publication Year: 2014, Page(s): iv
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  • Table of contents

    Publication Year: 2014, Page(s):v - ix
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  • Welcome Message from SRII President

    Publication Year: 2014, Page(s):x - xi
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  • SRII Overview: Mission, Organization, Key Deliverables

    Publication Year: 2014, Page(s):xii - xiii
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  • SRII Executive Management Team

    Publication Year: 2014, Page(s):xiv - xxiii
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  • SRII Sponsors and Partner Organizations

    Publication Year: 2014, Page(s): xxiv
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  • SRII 2014 General Chairs and Program Committee

    Publication Year: 2014, Page(s): xxv
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  • SRII 2014 Conference Structure

    Publication Year: 2014, Page(s):xxvi - xxvii
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  • SRII 2014 Keynote Speakers and Panelists

    Publication Year: 2014, Page(s):xxviii - xxx
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  • SRII 2014 Healthcare IT Hackathon

    Publication Year: 2014, Page(s): xxxi
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  • Agenda: SRII Health Care Analytics + Hackathon Day (Thursday, April 24, 2014)

    Publication Year: 2014, Page(s): xxxii
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  • Conference schedule

    Publication Year: 2014, Page(s):xxxiii - xli
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  • List of papers

    Publication Year: 2014, Page(s):xlii - xlv
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  • Intelligent Information Lifecycle Management in Virtualized Storage Environments

    Publication Year: 2014, Page(s):9 - 18
    Cited by:  Papers (2)  |  Patents (2)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (659 KB) | HTML iconHTML

    Data or information lifecycle management (ILM) is the process of managing data over its lifecycle in a manner that balances cost and performance. The task is made difficult by data's continuously changing business value. If done well, it can lower costs through the increased use of cost-effective storage but also runs the risk of negatively impacting performance if data is inadvertently placed on ... View full abstract»

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  • Investigating Business Needs Fluctuations on IT Delivery Operations

    Publication Year: 2014, Page(s):19 - 26
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (1555 KB) | HTML iconHTML

    The management of IT services is increasingly driven by the necessity of cost reduction and quality improvement. As a result, new organizational models have been created and implemented aiming at achieving economies of scale, while improving customer satisfaction and experience has been one of the main focuses of recent research in Service Science. In this context, translating business elements an... View full abstract»

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  • The Strategic IP Insight Platform (SIIP): A Foundation for Discovery

    Publication Year: 2014, Page(s):27 - 34
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (361 KB) | HTML iconHTML

    With billions at stake in new product development, acquisitions and alliances, IBM's Strategic IP insight Platform (SIIP) delivers transformative results, helping clients gain strategic insights. Applied to the pharmaceutical industry, SIIP accelerates the discovery of information to more quickly and accurately answer questions such as: which chemical compounds are good for which targets? What's t... View full abstract»

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  • Model-Driven Data Warehousing for Service-Based Business Process Monitoring

    Publication Year: 2014, Page(s):35 - 38
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (462 KB) | HTML iconHTML

    Today for compliance reasons as well as for optimization of business processes companies need to store runtime data of processes. However, creating and adapting an analytics infrastructure using data warehousing is a cumbersome task. In previous work we introduced the aPro architecture in order to enable companies with heterogeneous infrastructures to create near real-time monitoring and analytics... View full abstract»

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  • A Win Prediction Model for IT Outsourcing Bids

    Publication Year: 2014, Page(s):39 - 42
    Cited by:  Papers (8)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (258 KB) | HTML iconHTML

    Information technology service providers (ITSPs) compete to win high-valued outsourcing contracts by designing and proposing bids to potential clients. The bids are complex in both their technological components and service level agreements. Several factors in addition to price play a critical role in determining whether a deal is won or lost. Our research mission is to discover which factors deal... View full abstract»

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  • Reviewing Service Quality for IT Services Offerings: Observations in the Light of Service Quality Models & Determinants

    Publication Year: 2014, Page(s):43 - 49
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (285 KB) | HTML iconHTML

    With the shift in economy from products to services, there emerged an identical need for shift in focus in the literature from product quality to service quality. Unlike products, there are challenges associated with service quality as services are not easily identifiable and measurable. There are quite a few service quality models available in the current literature and subsequently there have be... View full abstract»

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  • Defining Value When Managing IT Investments

    Publication Year: 2014, Page(s):50 - 54
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (260 KB) | HTML iconHTML

    Although there is a plethora of articles, conference papers on the subject of IT evaluation only a small subset has explicitly dealt with precisely what the term value means and how it can be used within IT investment decisions. Defining value is an important component of managing an investment portfolio. Drawing on practical experience and applied research in strategy development and portfolio ma... View full abstract»

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  • On Pricing Complex IT Service Solutions

    Publication Year: 2014, Page(s):55 - 64
    Cited by:  Papers (5)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (331 KB) | HTML iconHTML

    We present a case management approach to determining the upper and lower bounds on the price at which complex IT service contracts can be won or lost. Our approach is based on mining 'similar' prior deals and market benchmark data modeled as cases, to determine the upper and lower bounds on unit costs and unit prices for each of the service involved in an IT service solution such that the win prob... View full abstract»

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  • Variability Management in Information Intensive Services

    Publication Year: 2014, Page(s):65 - 81
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (838 KB) | HTML iconHTML

    In this paper we identify Variability as one of the principal elements that contributes towards complexity in Information Intensive Services (IIS). We also suggest an approach to model and manage Variability in IIS. We illustrate the concepts and solutions with the help of a real world case study from Financial Trade Services. View full abstract»

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  • Service Value Modeling: A Systematic Method to Unveil the Business Value of Industry Solutions

    Publication Year: 2014, Page(s):82 - 89
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (1122 KB) | HTML iconHTML

    There is a growing demand in the business-to-business environment for solutions that cater for specific industry needs as opposed to those for generic purposes. In response, technology vendors have gradually shifted their focus to industry solutions. More often than not, however, industry solutions are highly technical and complex, making it difficult for vendors to articulate the business impact ... View full abstract»

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