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2011 IEEE 13th Conference on Commerce and Enterprise Computing

Date 5-7 Sept. 2011

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  • [Front cover]

    Publication Year: 2011, Page(s): C1
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  • [Title page i]

    Publication Year: 2011, Page(s): i
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  • [Title page iii]

    Publication Year: 2011, Page(s): iii
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  • [Copyright notice]

    Publication Year: 2011, Page(s): iv
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  • Table of contents

    Publication Year: 2011, Page(s):v - ix
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  • Welcome message from the General and Co-Chairs

    Publication Year: 2011, Page(s): x
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  • Organizing Committee

    Publication Year: 2011, Page(s): xi
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  • Program Committee

    Publication Year: 2011, Page(s):xii - xiii
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  • Introduction to the C4E Workshop

    Publication Year: 2011, Page(s):xiv - xv
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  • Welcome Message from the CBA, BPA, EA, and SOA Workshop Chairs

    Publication Year: 2011, Page(s): xvi
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  • Welcome message from the SES Workshop Chairs

    Publication Year: 2011, Page(s): xvii
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  • Welcome message from the GreEnCom Workshop Chairs

    Publication Year: 2011, Page(s):xviii - xix
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  • Extracting Investor Sentiment from Weblog Texts: A Knowledge-based Approach

    Publication Year: 2011, Page(s):1 - 9
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (465 KB) | HTML iconHTML

    Financial web logs contain a large amount of investor sentiments, i.e., expert assessments of financial instruments and market situations. These blogs provide potentially new and relevant information for investment managers. Since humans are not able to process and interpret the large amounts of available web information, an automated solution is required. We present a knowledge-based approach for... View full abstract»

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  • A Framework to Manage Knowledge from Defect Resolution Process

    Publication Year: 2011, Page(s):10 - 17
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (324 KB) | HTML iconHTML

    This paper presents a framework for the management, the processing and the reuse, of information relative to defects. This framework is based on the fact that each defect triggers a resolution process in which information about the detected incident (i.e. the problem) and about the applied protocol to resolve it (i.e. the solution) is collected. These different types of information are the corners... View full abstract»

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  • Reasoning on Business Processes to Support Change Reuse

    Publication Year: 2011, Page(s):18 - 25
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (412 KB) | HTML iconHTML

    This paper addresses a novel reasoning approach for the creation and adaptation of business processes. Today, business processes and the underlying workflows and information systems have to be adaptable to changes as customers expect organizations to deal with their requests in a flexible, individual way. Adaptive workflow technology is a technical solution to facilitate such flexibility. However,... View full abstract»

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  • Will I Like It? Providing Product Overviews Based on Opinion Excerpts

    Publication Year: 2011, Page(s):26 - 33
    Cited by:  Papers (3)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (357 KB) | HTML iconHTML

    With the growing popularity and acceptance of e-commerce platforms, users face an ever increasing burden in actually choosing the right product from the plethora of online offers. Thus, techniques for personalization and shopping assistance are in high demand by users, as well as by shopping platforms themselves. For a pleasant and successful shopping experience, users should be empowered to easil... View full abstract»

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  • Evaluating Design Alternatives for Feature Recommendations in Configuration Systems

    Publication Year: 2011, Page(s):34 - 41
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (1325 KB) | HTML iconHTML

    Product configuration systems are an important instrument to implement mass customization, which is a production paradigm that supports the manufacturing of highly-variant products under pricing conditions similar to mass production. Previous research indicates that supporting users of product configuration systems with personalized feature recommendations (defaults) can lead to a higher satisfact... View full abstract»

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  • Turning Experience Products into Search Products: Making User Feedback Count

    Publication Year: 2011, Page(s):42 - 49
    Cited by:  Papers (2)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (153 KB) | HTML iconHTML

    Online shopping sites are faced with a significant problem: When offering experience products, i.e., products that lack a helpful description in terms of easily accessible factual properties (e.g., wine, cigars, and movies), a lot of work and time needs to be invested to provide such information. Two very popular approaches are the introduction of sophisticated categorization systems (e.g., fruity... View full abstract»

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  • RF-Rec: Fast and Accurate Computation of Recommendations Based on Rating Frequencies

    Publication Year: 2011, Page(s):50 - 57
    Cited by:  Papers (3)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (508 KB) | HTML iconHTML

    The goal of recommender systems (RS) is to provide personalized recommendations of products or services to users facing the problem of information overload on the Web. The most popular approaches to retrieve the most relevant items for a user are collaborative filtering (CF) recommendation algorithms and in particular in recent years a number of sophisticated algorithms based, e.g., on matrix fact... View full abstract»

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  • Cost and Market-based Pricing in the Courier Express and Parcel Service Industry

    Publication Year: 2011, Page(s):58 - 65
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (641 KB) | HTML iconHTML

    This work presents a decision support system (DSS) that allows service providers in the courier, express, and parcel (CEP) delivery industry to improve speed and effectiveness in the pricing request for quotations (RFQ) for logistic services. This will be achieved, firstly, by calculating the impact of the insertion of new customers into an existing CEP network based on the marginal cost by solvin... View full abstract»

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  • Co-Constructing IS Evolutions with Initiatives

    Publication Year: 2011, Page(s):66 - 73
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (838 KB) | HTML iconHTML

    The main challenge for an enterprise Information System (IS) is to be able to evolve in a sustainable way, that is, to be capable to adapt itself to the new environment, to dynamically integrate the ever-changing conditions of this environment, and to be sustainably coherent with the evolving challenges. Another important challenge for an IS is to support the enterprise activities, particularly it... View full abstract»

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  • Eliciting Customer Wishes Using Example-Based Heuristics in E-Commerce Applications

    Publication Year: 2011, Page(s):74 - 81
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (459 KB) | HTML iconHTML

    The ubiquitous access to information via the Web has changed our daily life and business practices. E-commerce applications allow for a wide variety of vendors to compete in a world-wide market. But with a growing number of vendors, also the amount of available offers is increasing, which in turn leads to an information flood that may severely hamper the user experience. Skyline algorithms as intr... View full abstract»

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  • Enterprise Architecture as Information Technology Strategy

    Publication Year: 2011, Page(s):82 - 88
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (347 KB) | HTML iconHTML

    Many organizations adopt cyclical processes to articulate and engineer technological responses to their business needs. Their objective is to increase competitive advantage and add value to the organization's processes, services and deliverables, in line with the organization's vision and strategy. The major challenges in achieving these objectives include the rapid changes in the business and tec... View full abstract»

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  • Optimal Combinatorial Auction for Initial Commitment Decision Problem in Virtual Organizations

    Publication Year: 2011, Page(s):89 - 95
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (169 KB) | HTML iconHTML

    We present an optimal combinatorial auction mechanism for the initial commitment decision problem (ICDP) in virtual organizations for rational agents. ICDP determines how a virtual organization (VO) planner can allocate tasks to supplier agents forming a virtual organization. We take into consideration the reputation of agents in the auction formulation. The reputation of agents is formed over tim... View full abstract»

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  • Dynamic Cluster-based Service Bundling: A Value-oriented Framework

    Publication Year: 2011, Page(s):96 - 103
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (4328 KB) | HTML iconHTML

    In this paper we present a framework for dynamic service bundling, which focuses on the exchange of valuable outcomes between customers and service suppliers. The approach is based on three components: A customer, a broker and a pool of suppliers. The broker is in charge of matching the customer and supplier perspectives and performing a cluster-based bundling process. The applicability of our app... View full abstract»

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