Service Systems and Service Management (ICSSSM), 2011 8th International Conference on
Date 25-27 June 2011
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Displaying Results 1 - 25 of 251
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Author index
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PDF (116 KB)
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[Front cover]
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[Front matter]
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Contents
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The driving mechanisms of expectation disconfirmation in e-service recovery: An empirical investigation of the moderating effects
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The spillover effect of supportive leadership on brand image through employee brand building behavior
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Empirical study on the correlation between moderate government expenditure scale and inclusive growth
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Knowledge management practices and firm capabilities development: The moderating role of knowledge expropriation hazard in supply chain
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The impact of customer to customer interaction on service company-customer relationship quality
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Research on the influence of interpersonal factors to customer evaluation in service consuming
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The impact of buyback service for IT portfolio and standardization of products on SaaS adoption
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The impact of business process modularity on relational contract in the outsourcing of two business processes
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Innovation strategy and firm performance: The moderating role of environmental munificence
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PDF (213 KB)
