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IBM Systems Journal

Issue 4 • Date 2001

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Displaying Results 1 - 15 of 15
  • Preface

    Publication Year: 2001, Page(s):812 - 813
    IEEE is not the copyright holder of this material | Click to expandAbstract | PDF file iconPDF (344 KB)

    The business environment is rapidly changing, and intellectual capital has become a key asset of the enterprise. By managing its knowledge assets, an enterprise can improve its competitiveness and adaptability and increase its chances of success. In this issue of the IBM Systems Journal, ten papers and two essays deal with various aspects of knowledge management: technology, process, and people. View full abstract»

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  • Knowledge management technology

    Publication Year: 2001, Page(s):814 - 830
    Cited by:  Papers (35)
    IEEE is not the copyright holder of this material | Click to expandAbstract | PDF file iconPDF (554 KB)

    Selected technologies that contribute to knowledge management solutions are reviewed using Nonaka's model of organizational knowledge creation as a framework. The extent to which knowledge transformation within and between tacit and explicit forms can be supported by the technologies is discussed, and some likely future trends are identified. It is found that the strongest contribution to current ... View full abstract»

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  • Communities of practice and organizational performance

    Publication Year: 2001, Page(s):831 - 841
    Cited by:  Papers (32)
    IEEE is not the copyright holder of this material | Click to expandAbstract | PDF file iconPDF (420 KB)

    As organizations grow in size, geographical scope, and complexity, it is increasingly apparent that sponsorship and support of communities of practice—groups whose members regularly engage in sharing and learning, based on common interests—can improve organizational performance. Although many authors assert that communities of practice create organizational value, there has been rela... View full abstract»

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  • Evolving communities of practice: IBM Global Services experience

    Publication Year: 2001, Page(s):842 - 862
    Cited by:  Papers (22)  |  Patents (2)
    IEEE is not the copyright holder of this material | Click to expandAbstract | PDF file iconPDF (617 KB)

    In 1995, IBM Global Services began implementing a business model that included support for the growth and development of communities of practice focused on the competencies of the organization. This paper describes our experience working with these communities over a five-year period, concentrating specifically on how the communities evolved. We present an evolution model based on observing over 6... View full abstract»

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  • The knowledge management puzzle: Human and social factors in knowledge management

    Publication Year: 2001, Page(s):863 - 884
    Cited by:  Papers (14)
    IEEE is not the copyright holder of this material | Click to expandAbstract | PDF file iconPDF (1087 KB)

    Knowledge management is often seen as a problem of capturing, organizing, and retrieving information, evoking notions of data mining, text clustering, databases, and documents. We believe that this view is too simple. Knowledge is inextricably bound up with human cognition, and the management of knowledge occurs within an intricately structured social context. We argue that it is essential for tho... View full abstract»

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  • Views of knowledge are human views

    Publication Year: 2001, Page(s):885 - 888
    Cited by:  Papers (1)
    IEEE is not the copyright holder of this material | Click to expandAbstract | PDF file iconPDF (52 KB)

    Different people see knowledge management from different perspectives. Some people emphasize intellectual capital, some people always think about technology, whereas others put community building first. In this essay, I associate the different views of knowledge with personality types. In other words, a person's temperament determines that person's view of knowledge—a remarkable coin... View full abstract»

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  • Linking e-business and operating processes: The role of knowledge management

    Publication Year: 2001, Page(s):889 - 907
    Cited by:  Papers (7)
    IEEE is not the copyright holder of this material | Click to expandAbstract | PDF file iconPDF (449 KB)

    The new business landscape ushered in by e-business has revolutionized business operations but, to date, has not integrated well with internal knowledge management initiatives. Through the development of e-business focused knowledge, organizations can accomplish three critical tasks: (1) evaluate what type of work organizations are doing in the e-business environment (know-what); (2) understand ho... View full abstract»

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  • Knowledge resource exchange in strategic alliances

    Publication Year: 2001, Page(s):908 - 924
    Cited by:  Papers (6)
    IEEE is not the copyright holder of this material | Click to expandAbstract | PDF file iconPDF (615 KB)

    Strategic alliances are no longer a strategic option but a necessity in many markets and industries. Dynamic markets for both end products and technologies, coupled with the increasing costs of doing business, have resulted in a significant increase in the use of alliances. Yet, managers are finding it increasingly difficult to capture value from alliances. In this paper, we present a model that d... View full abstract»

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  • Knowledge portals and the emerging digital knowledge workplace

    Publication Year: 2001, Page(s):925 - 955
    Cited by:  Papers (10)  |  Patents (5)
    IEEE is not the copyright holder of this material | Click to expandAbstract | PDF file iconPDF (3229 KB)

    A fundamental aspect of knowledge management is capturing knowledge and expertise created by knowledge workers as they go about their work and making it available to a larger community of colleagues. Technology can support these goals, and knowledge portals have emerged as a key tool for supporting knowledge work. Knowledge portals are single-point-access software systems intended to provide easy ... View full abstract»

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  • The Lotus Knowledge Discovery System: Tools and experiences

    Publication Year: 2001, Page(s):956 - 966
    Cited by:  Papers (3)  |  Patents (2)
    IEEE is not the copyright holder of this material | Click to expandAbstract | PDF file iconPDF (1439 KB)

    The Lotus Knowledge Discovery System™ from IBM uses several leading-edge technologies to systematically create associations between corporate expertise and information resources, personalize and organize knowledge for individuals and communities, and provide a place for teams to work, make decisions, and act. It also creates a searchable index, computes document values, and provides a searc... View full abstract»

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  • Text analysis and knowledge mining system

    Publication Year: 2001, Page(s):967 - 984
    Cited by:  Papers (20)  |  Patents (8)
    IEEE is not the copyright holder of this material | Click to expandAbstract | PDF file iconPDF (2374 KB)

    Large text databases potentially contain a great wealth of knowledge. However, text represents factual information (and information about the author's communicative intentions) in a complex, rich, and opaque manner. Consequently, unlike numerical and fixed field data, it cannot be analyzed by standard statistical data mining methods. Relying on human analysis results in either huge workloads or th... View full abstract»

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  • Toward speech as a knowledge resource

    Publication Year: 2001, Page(s):985 - 1001
    Cited by:  Papers (3)  |  Patents (2)
    IEEE is not the copyright holder of this material | Click to expandAbstract | PDF file iconPDF (2667 KB)

    Speech is a tantalizing mode of human communication. On the one hand, humans understand speech with ease and use speech to express complex ideas, information, and knowledge. On the other hand, automatic speech recognition with computers is very hard, and extracting knowledge from speech is even harder. Nevertheless, the potential reward for solving this problem drives us to pursue it. Before we ca... View full abstract»

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  • Where did knowledge management come from?

    Publication Year: 2001, Page(s):1002 - 1007
    Cited by:  Papers (18)
    IEEE is not the copyright holder of this material | Click to expandAbstract | PDF file iconPDF (66 KB)

    In this essay I look at the history of knowledge management and offer insights into what knowledge management means today and where it may be headed in the future. This is an updated version of an article first published in Knowledge Directions, the journal of the Institute for Knowledge Management, fall 1999. View full abstract»

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  • Suggested reading

    Publication Year: 2001, Page(s):1008 - 1010
    IEEE is not the copyright holder of this material | PDF file iconPDF (49 KB)
    Freely Available from IEEE
  • Contents of Volume 40, 2001

    Publication Year: 2001, Page(s):1011 - 1012
    IEEE is not the copyright holder of this material | PDF file iconPDF (345 KB)
    Freely Available from IEEE

Aims & Scope

Throughout its history, the IBM Systems Journal has been devoted to software, software systems, and services, focusing on concepts, architectures, and the uses of software.

Full Aims & Scope

Meet Our Editors

Editor-in-Chief
John J. Ritsko
IBM T. J. Watson Research Center5