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IBM Systems Journal

Issue 4 • Date 2003

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Displaying Results 1 - 16 of 16
  • Message from the Senior Vice President, Technology and Manufacturing

    Publication Year: 2003, Page(s): 1
    IEEE is not the copyright holder of this material | PDF file iconPDF (33 KB)
    Freely Available from IEEE
  • Preface

    Publication Year: 2003, Page(s):515 - 516
    IEEE is not the copyright holder of this material | Click to expandAbstract | PDF file iconPDF (34 KB)

    For over 20 years, academic and industry researchers have focused on the ease of use (or usability) of computer systems. This field, also known as humancomputer interaction and human factors engineering, has evolved and grown from humble beginnings to the point where its significance is widely appreciated in the world of information technology, and its role has become critical in a highly competit... View full abstract»

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  • Building ease of use into the IBM user experience

    Publication Year: 2003, Page(s):517 - 531
    Cited by:  Papers (2)
    IEEE is not the copyright holder of this material | Click to expandAbstract | PDF file iconPDF (150 KB)

    This issue of the IBM Systems Journal explores the topic of building ease of use into the IBM user experience with hardware, software, Web sites, and services. This paper provides an overview of the process and organizational transformation that IBM has gone through in improving the user experience with our offerings. IBM's process for building ease of use into the user experience is described and... View full abstract»

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  • The evolution of user-centered focus in the human-computer interaction field

    Publication Year: 2003, Page(s):532 - 541
    Cited by:  Papers (7)
    IEEE is not the copyright holder of this material | Click to expandAbstract | PDF file iconPDF (103 KB)

    About 20 years have passed since the first conferences dedicated to human-computer interaction (HCI) were held. In that time many changes have occurred in how we think about making use of data gathered from users of technology to guide the process of designing and developing new hardware and software systems. Throughout this process there has been a productive dialog among academic and industry-ba... View full abstract»

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  • Delivering expected value to users and stakeholders with User Engineering

    Publication Year: 2003, Page(s):542 - 567
    IEEE is not the copyright holder of this material | Click to expandAbstract | PDF file iconPDF (234 KB)

    The success of a product or service depends on how well it is received by its intended audience. Usually success results from a systematic design process that involves the intended users. The user experience consists of how a product or service is perceived by users, and the goal is to make the experience consistent and supportive. User Engineering (UE) is an evolving discipline that focuses on de... View full abstract»

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  • Usability and design considerations for an autonomic relational database management system

    Publication Year: 2003, Page(s):568 - 581
    IEEE is not the copyright holder of this material | Click to expandAbstract | PDF file iconPDF (237 KB)

    Autonomic systems offer numerous advantages over non-autonomic systems, and many of these advantages relate to ease of use. The advantages regarding ease of use include reducing the number of low-level system administration tasks, simplifying the system administrator's interface, handling exceptions which would otherwise have resulted in system alerts, and the learning, by the system, of actions t... View full abstract»

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  • Methodology for remote usability activities: A case study

    Publication Year: 2003, Page(s):582 - 593
    IEEE is not the copyright holder of this material | Click to expandAbstract | PDF file iconPDF (764 KB)

    Achieving high ease of use demands that an iterative design-evaluation-redesign process be followed. User interface evaluations and, sometimes, design work as well, require the participation of many target users, who often collaborate in the use of the product. In many cases, project members and potential users are spread worldwide, making face-to-face interaction difficult and expensive. Given th... View full abstract»

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  • Iterative development in the field

    Publication Year: 2003, Page(s):594 - 612
    Cited by:  Papers (1)
    IEEE is not the copyright holder of this material | Click to expandAbstract | PDF file iconPDF (838 KB)

    In this paper, we describe Iterative Development in the Field (IDF), a User-Centered Design approach for developing interactive applications. This approach is characterized by repeated evaluation and redesign cycles that are carried out throughout the product life cycle, from initial discovery and gathering of requirements to beyond deployment in the field. The evaluation is based on the use of in... View full abstract»

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  • Extending prototyping

    Publication Year: 2003, Page(s):613 - 623
    IEEE is not the copyright holder of this material | Click to expandAbstract | PDF file iconPDF (865 KB)

    Prototyping, a technique often employed by software developers, has been primarily used for usability studies. We discuss in this paper, through case studies, our experience in the use of prototyping during various phases of the product life cycle, including planning, testing, marketing, and field support. View full abstract»

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  • Developing a voice-spelling alphabet for PDAs

    Publication Year: 2003, Page(s):624 - 638
    IEEE is not the copyright holder of this material | Click to expandAbstract | PDF file iconPDF (133 KB)

    A persistent problem with personal digital assistants (PDAs) is the difficulty of entering data into the devices. The best current solutions to the problem are small soft keyboards and constrained handwriting recognizers. Another solution is use of speech. PDAs do not yet have the power to support full speech dictation, but they do have sufficient power to support voice spelling. Voice-spelling pr... View full abstract»

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  • No wires attached: Usability challenges in the connected mobile world

    Publication Year: 2003, Page(s):639 - 651
    Cited by:  Papers (4)  |  Patents (1)
    IEEE is not the copyright holder of this material | Click to expandAbstract | PDF file iconPDF (299 KB)

    Mobile computing platforms combining small, lightweight, low-power devices with wireless network connectivity enable the performance of familiar tasks in new environments and create opportunities for novel interactions. Since mobility imposes significant cognitive and ergonomic constraints affecting device and application usability, ease of use is central to devices in the fully mobile wirelessly ... View full abstract»

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  • Developing accessible software for data visualization

    Publication Year: 2003, Page(s):652 - 668
    IEEE is not the copyright holder of this material | Click to expandAbstract | PDF file iconPDF (2488 KB)

    An increasing number of countries are establishing regulations that require information technology to be fully accessible by all users. To make software products accessible, they must be designed and implemented so that they can also be used by persons with sensorial or physical impairments. Although checklists and coding guidelines are available, this requirement can be challenging, especially wh... View full abstract»

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  • Access ThinkPad: The right information at the right time and place

    Publication Year: 2003, Page(s):669 - 685
    IEEE is not the copyright holder of this material | Click to expandAbstract | PDF file iconPDF (2062 KB)

    This paper describes the application of a User Engineering process to the design and development of product documentation in order to maintain customer satisfaction and provide market differentiation in an increasingly commoditized product segment. We present the challenges of transforming a print-centric product documentation strategy into a marketable intelligent on-screen information system cal... View full abstract»

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  • Personalizing the user experience on ibm.com

    Publication Year: 2003, Page(s):686 - 701
    Cited by:  Papers (3)  |  Patents (1)
    IEEE is not the copyright holder of this material | Click to expandAbstract | PDF file iconPDF (973 KB)

    In this paper, we describe the results of an effort to first understand the value of personalizing a Web site, as perceived by the visitors to the site as well as by the stakeholder organization that owns it, and then to develop a strategy for introducing personalization to the ibm.com Web site. We started our investigation by conducting literature reviews, holding brainstorming sessions with coll... View full abstract»

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  • Books

    Publication Year: 2003, Page(s):702 - 705
    Cited by:  Papers (1)
    IEEE is not the copyright holder of this material | PDF file iconPDF (52 KB)
    Freely Available from IEEE
  • Contents of Volume 42, 2003

    Publication Year: 2003, Page(s):706 - 708
    IEEE is not the copyright holder of this material | PDF file iconPDF (38 KB)
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Aims & Scope

Throughout its history, the IBM Systems Journal has been devoted to software, software systems, and services, focusing on concepts, architectures, and the uses of software.

Full Aims & Scope

Meet Our Editors

Editor-in-Chief
John J. Ritsko
IBM T. J. Watson Research Center5