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2009 IEEE International Conference on Services Computing

21-25 Sept. 2009

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Displaying Results 1 - 25 of 92
  • [Front cover]

    Publication Year: 2009, Page(s): C1
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  • [Title page i]

    Publication Year: 2009, Page(s): i
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  • [Title page iii]

    Publication Year: 2009, Page(s): iii
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  • [Copyright notice]

    Publication Year: 2009, Page(s): iv
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  • Table of contents

    Publication Year: 2009, Page(s):v - x
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  • Message from the General Chairs

    Publication Year: 2009, Page(s): xi
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  • Message from the Program Chairs

    Publication Year: 2009, Page(s): xii
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  • Organizing Committee

    Publication Year: 2009, Page(s):xiii - xiv
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  • Program Committee

    Publication Year: 2009, Page(s):xv - xvi
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  • External reviewers

    Publication Year: 2009, Page(s):xvii - xviii
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  • IEEE Computer Society Technical Committee on Services Computing

    Publication Year: 2009, Page(s): xix
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  • Services University: Fall School on Cloud Computing

    Publication Year: 2009, Page(s):xx - xxii
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  • CLOUD/SERVICES/SCC 2009 Panel Sessions [2 abstracts]

    Publication Year: 2009, Page(s):xxiii - xxiv
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  • Tutorials

    Publication Year: 2009, Page(s):xxv - xxxi
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (263 KB)

    Provides an abstract for each of the tutorial presentations and a brief professional biography of each presenter. The complete presentations were not made available for publication as part of the conference proceedings. View full abstract»

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  • Alignment of Choreography Changes in BPEL Processes

    Publication Year: 2009, Page(s):1 - 8
    Cited by:  Papers (8)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (365 KB) | HTML iconHTML

    Choreography changes performed by one party may affect other parties. The changes and the implication for other parties can be determined. However, the required changes on the orchestration are difficult to determine since a choreography is an abstraction of the orchestration and thus information is lost. In this paper an approach is proposed to enrich the orchestration with the observed changes u... View full abstract»

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  • Automatically Deriving Choreography-Conforming Systems of Services

    Publication Year: 2009, Page(s):9 - 16
    Cited by:  Papers (5)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (312 KB) | HTML iconHTML

    We present a formal method to derive a set of web services from a given choreography, in such a way that the system consisting of these services necessarily conforms to the choreography. A formal model to represent orchestrations and choreographies is given, and we define several conformance semantic relations allowing to detect whether a set of orchestration models, representing some web services... View full abstract»

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  • QoS-Enabled Business-to-Business Integration Using ebBP to WS-BPEL Translations

    Publication Year: 2009, Page(s):17 - 24
    Cited by:  Papers (3)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (447 KB) | HTML iconHTML

    Business-To-Business Integration (B2Bi) is a key mechanism for enterprises to gain competitive advantage. However,developing B2Bi applications is far from trivial. Inter alia,agreement among integration partners about the business documents and the control flow of business document exchanges, applying suitable communication technologies for overcoming heterogeneous IT landscapes as well as ensurin... View full abstract»

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  • Organizing Documented Processes

    Publication Year: 2009, Page(s):25 - 32
    Cited by:  Papers (1)  |  Patents (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (671 KB) | HTML iconHTML

    A frequent hurdle in applying Business Process Management(BPM) to large enterprises is that, since business processes are not only numerous but also documented in an engagement in multiple representations,it is difficult to work with the documented 'as-is' or 'to-be' state of the business, leave aside make accurate transformation decisions. In this paper, we consider the problem of how to reconcil... View full abstract»

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  • Change Propagation in Process Models Using Behavioural Profiles

    Publication Year: 2009, Page(s):33 - 40
    Cited by:  Papers (10)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (429 KB) | HTML iconHTML

    Business process change is at the very core of business process management, which aims at enabling flexible adaptation to changing business needs. However, the wide variety of drivers for business process modeling initiatives, reaching from business evolution to process enactment, results in multiple models that overlap in content due to serving different purposes. That, in turn, imposes serious c... View full abstract»

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  • Theoretical Framework for Eliminating Redundancy in Workflows

    Publication Year: 2009, Page(s):41 - 48
    Cited by:  Papers (3)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (270 KB) | HTML iconHTML

    In this paper we look at combining and compressing a set of workflows, such that computation can be minimized. In this context, we look at two novel theoretical problems with applications in workflow systems and services research, which are duals of each other. The first problem looks at merging the maximum number of vertices in two DAGs (directed acyclic graphs) without creating a cycle. We prove... View full abstract»

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  • Spatio-Temporal Patterns for Problem Determination in IT Services

    Publication Year: 2009, Page(s):49 - 56
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (396 KB) | HTML iconHTML

    Problem determination in a large and dynamic IT service is a challenging task. In this paper we propose a framework for problem determination based on monitoring the event streams generated by the different components of an IT service. We give a generic representation of a problem through spatial-temporal patterns, which is a graph where the vertices capture the location and the time of the matchi... View full abstract»

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  • Multi-dimensional Knowledge Integration for Efficient Incident Management in a Services Cloud

    Publication Year: 2009, Page(s):57 - 64
    Cited by:  Papers (9)  |  Patents (5)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (488 KB) | HTML iconHTML

    The increasing complexity and dynamics in IT infrastructure and the emerging Cloud services present challenges to timely incident/problem diagnosis and resolution. In this paper we present a problem determination platform with multi-dimensional knowledge integration (e.g. configuration data, system vital data, log data, related tickets) and enablement for efficient incident and problem management ... View full abstract»

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  • Managing Faults in the Service Delivery Process of Service Provider Coalitions

    Publication Year: 2009, Page(s):65 - 72
    Cited by:  Papers (4)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (526 KB) | HTML iconHTML

    In recent years, IT Service Management (ITSM) has become one of the most researched areas of IT. Incident Management and Problem Management form the basis of the tooling provided by an Incident Ticket System (ITS). As more compound or interdependent services are collaboratively offered by providers, the delivery of a service therefore becomes a responsibility of more than one provider's organizati... View full abstract»

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  • SolutionFinder: Intelligent Knowledge Integration and Dissemination for Solution Retrieval in IT Support Services

    Publication Year: 2009, Page(s):73 - 80
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (414 KB) | HTML iconHTML

    Online support centers are emerging as a cost-effective and innovative solution designed to enable end-users to resolve technical problems more effectively without relying on live support from contact center agents. However, the capacity limitation of corporate knowledge bases prevents online support centers from effectively resolving user problems. In addition, traditional textual search techniqu... View full abstract»

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  • Protecting Sensitive Customer Information in Call Center Recordings

    Publication Year: 2009, Page(s):81 - 88
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (663 KB) | HTML iconHTML

    Protecting sensitive information while preserving the share ability and usability of data is becoming increasingly important in the outsourced business process industry. Particularly in the context of call-centers a lot of customer related sensitive information is stored in audio recordings. In this work, we address the problem of protecting sensitive customer information in audio recordings and A... View full abstract»

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