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2009 IEEE International Professional Communication Conference

Date 19-22 July 2009

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Displaying Results 1 - 25 of 65
  • Contents

    Publication Year: 2009, Page(s):1 - 9
    Request permission for commercial reuse | PDF file iconPDF (125 KB)
    Freely Available from IEEE
  • Welcome message

    Publication Year: 2009, Page(s):1 - 2
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    Freely Available from IEEE
  • [Front cover]

    Publication Year: 2009, Page(s): c1
    Request permission for commercial reuse | PDF file iconPDF (1871 KB)
    Freely Available from IEEE
  • Principles for creating good information representation

    Publication Year: 2009, Page(s):1 - 8
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (1561 KB) | HTML iconHTML

    In this paper, I propose principles for good representation of information applicable to six categories of communication: speeches, written texts, presentations, Web pages, movies/videos, and source programs. For each of these categories, many tips have been proposed for creating good information representation. The meaning of good information representation can be interpreted in two ways: as attr... View full abstract»

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  • Suggestion of structure: An experiment with transition sentences

    Publication Year: 2009, Page(s):1 - 8
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (743 KB) | HTML iconHTML

    Readers can skip words or track back to an earlier point in the paragraph; listeners have to rely on the speaker to provide them with help to build a coherent structure of the message. In general it is recommended that a speaker should make the transition between topics explicit by using transition sentences. Such sentences bridge ideas and aid understanding. This paper investigates whether the us... View full abstract»

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  • Secrets to managing a large documentation project virtually—process, technology, and group ethos: Lessons learned

    Publication Year: 2009, Page(s):1 - 6
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (222 KB) | HTML iconHTML

    This paper describes the challenges and opportunities a group of Boeing Company bi-coastal employees experienced using collaboration tools to produce and test 60 training guides for the release of an enterprise-wide software application. The processes used to assign tasks, coordinate review cycles, control versioning, and instruct business analysts how to write software documentation in a virtual ... View full abstract»

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  • Safety icons and usability: A Peircean reanalysis

    Publication Year: 2009, Page(s):1 - 8
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (1468 KB) | HTML iconHTML

    Recent studies have examined the usage of and effectiveness of icons, particularly safety icons. Collectively, these studies have found that some icons tend to be more effective than others. Various factors influence usability of an icon: culture, familiarity [1], detail, stylizing, simplification [2], color, and adherence to an archetype [3], ldquonaturalnessrdquo and ldquodifferentiation,rdquo [... View full abstract»

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  • Teaching technical communication to professional engineers and architects in the U.S.

    Publication Year: 2009, Page(s):1 - 7
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (218 KB) | HTML iconHTML

    Licensed professional engineers and architects in the U.S. must meet education and experience requirements and pass rigorous exams administered by state licensure boards before offering their services directly to the public. State licensure is also required if an engineer works as a consulting engineer, signs and seals documents for public agencies, or establishes their own firm. Individual state ... View full abstract»

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  • Summary of a literature review of qualitative research in technical communication from 2003 to 2007

    Publication Year: 2009, Page(s):1 - 7
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (229 KB) | HTML iconHTML

    This paper presents a summary of the findings from our literature review of qualitative research in technical communication from 2003 to 2007 of the five peer- reviewed technical communication journals. We provide examples of qualitative research from the articles we reviewed, and conclude with a snapshot of the state of qualitative research in this period. Further, we examine the types of qualita... View full abstract»

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  • Effects of information usefulness, visual attractiveness, and usability on web visitors' trust and behavioral intentions

    Publication Year: 2009, Page(s):1 - 5
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (215 KB) | HTML iconHTML

    To explore the effects of information usefulness, visual attractiveness and (actual and perceived) usability, an experiment was conducted in which 40 customers visited the Web site of a Dutch Internet hosting company. Half of the participants were given search tasks (condition 1), the other half were allowed to explore the Web site without such a task (condition 2). The participants had to think a... View full abstract»

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  • Asking Internet users to explain non-use in Kyrgyzstan

    Publication Year: 2009, Page(s):1 - 6
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (225 KB) | HTML iconHTML

    Explanations for slow adoption of the Internet in developing countries tend to break down when examining specific populations or fall into overly broad commentary that doesn't really allow for meaningful interpretation. In Central Asia, and specifically Kyrgyzstan, Internet adoption seems to be tapering off well below saturation levels. Survey data helps to explain why this is happening, but offer... View full abstract»

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  • Global visions: Promoting excellence in the education of professional communicators and translators

    Publication Year: 2009, Page(s):1 - 7
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (262 KB) | HTML iconHTML

    Despite the increasingly unified and multicultural consciousness of the world today, and the tendency of authors such as Hoft or Weiss, on the side of professional communication, and Nord or Risku, on the side of translation, to bridge the gap between professional communication and translation, these activities are still viewed as separate, requiring different competencies and educations. At most,... View full abstract»

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  • Quest for excellence in a wiki-based world

    Publication Year: 2009, Page(s):1 - 8
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (249 KB) | HTML iconHTML

    In an increasingly technological world, the Internet is often the primary source of information. Traditional encyclopedias, once the cornerstone of any worthy reference collection, have been replaced by online encyclopedias, many of which utilize open source software (OSS) to create and update content. One of the most popular and successful encyclopedias of this nature is Wikipedia. In fact, Wikip... View full abstract»

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  • Towards an evidence-based presentation authoring tool

    Publication Year: 2009, Page(s):1 - 10
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (602 KB) | HTML iconHTML

    It would be difficult to argue that any software tool plays a greater role in knowledge transfer than PowerPoint. Unfortunately, prevailing presentation authoring practices yield less than optimal results (as evidenced by the near universal understanding of the phrase ldquoDeath by PowerPointrdquo). In this paper we describe our ongoing effort to develop an interactive presentation authoring aid t... View full abstract»

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  • Traditional images of Japan as a monozukuri country, with special reference to education in Japan and Cool Japan abroad

    Publication Year: 2009, Page(s):1 - 6
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (234 KB) | HTML iconHTML

    This paper seeks to give present calls for Japan's dasiareturn to its monozukuri traditionpsila a historical perspective, with special reference to the field of technical education. Firstly, the very concept of monozukuri, when the monozukuri tradition is invoked, is questioned in the introduction. Brief discussion of the present call for Japan's return to the monozukuri tradition will be outlined... View full abstract»

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  • Technical reviews: Framing the best of the best practices

    Publication Year: 2009, Page(s):1 - 13
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (320 KB) | HTML iconHTML

    Frames, which are cognitive metaphors for structuring our experiences and understanding of the world, can be transferred to others to structure their experiences, and thus to influence their understanding of the world. Though the process of developing and transferring frames is usually applied to the political and marketing worlds, it also applies to any domain where we want to influence others. A... View full abstract»

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  • Excellent adaptations: Managing projects through changing technologies, teams, and clients

    Publication Year: 2009, Page(s):1 - 27
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (1229 KB) | HTML iconHTML

    Whether working for one or more companies, information developers must adapt to changes in both the planning and implementation stages of product development. These changes include product and document delivery technologies, varying levels of process maturity, and changing demands of internal and external customers. We examine selected project management models and apply them as part of an adaptat... View full abstract»

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  • Change agents and systems thinking: The non-revolution in management rhetoric

    Publication Year: 2009, Page(s):1 - 6
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (228 KB) | HTML iconHTML

    This paper provides a history of popular literature on business management, focusing on the way in which authors have addressed and recommended corporate change. Early texts focused on procedural changes to improve efficiency and productivity, while portraying themselves as ldquorevolutionary.rdquo Many business bestsellers of the last 20 years, on the other hand, have advised fundamental revision... View full abstract»

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  • Elements of effective communication: Results from a research study of engineering faculty

    Publication Year: 2009, Page(s):1 - 7
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (328 KB) | HTML iconHTML

    This paper offers a brief overview of the Mapping the Future of Engineering Communication Project, a larger research study conducted by the authors. A national survey of engineering educators yielded 137 responses, supplemented with a focus group of nine engineering educators conducted at the 2008 Frontiers in Education Conference. The study explores multiple aspects of the ways in which engineers... View full abstract»

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  • Unexpected complexity in user testing of information products

    Publication Year: 2009, Page(s):1 - 5
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (266 KB) | HTML iconHTML

    This paper studies the characteristics of ldquocomplex problems,rdquo and what usability testing professionals need to know about them so that they can be identified when they occur. If the user experience design profession is to grow, we need to demonstrate to business leaders that we have much to offer. This paper documents a case study examining the development of a demonstration project intend... View full abstract»

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  • Toward a unified theory of visual-verbal strategies in communication design

    Publication Year: 2009, Page(s):1 - 9
    Cited by:  Papers (2)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (753 KB) | HTML iconHTML

    This paper presents a descriptive framework for modeling the visual designer's rhetorical strategies. Revising and extending the theory of representational composition postulated by David Kaufer and his colleagues, visual communication artifacts are described in terms of types of audience experiences created through small units of visual decisions, including the choice and use of images, layout, a... View full abstract»

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  • What is excellence for Project Management knowledge in the context of globalization?

    Publication Year: 2009, Page(s):1 - 10
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (417 KB) | HTML iconHTML

    How can technical writers understand not only excellence in project management knowledge, but also the effects of globalization on how project management knowledge is used in project conception and project planning when major stakeholders live in third world countries? This study focuses in particular on project conception for the use of cell phone and Web 2.0 technologies with an NGO based in the... View full abstract»

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  • Survey of workplace english needs among computer science graduates

    Publication Year: 2009, Page(s):1 - 6
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (267 KB) | HTML iconHTML

    This paper reports the results of a November 2008 survey sent to 899 Japanese college graduates of computer science and computer engineering courses regarding their use of English in the workplace since graduating from the university. The results, based on a 17.4 % response rate, indicate that the most frequent English-language tasks for computer specialists in the professional workplace in Japan ... View full abstract»

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  • English language competencies needed by Japanese employees in the manufacturing industry

    Publication Year: 2009, Page(s):1 - 10
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (402 KB) | HTML iconHTML

    This study aimed to identify work-related language competencies required in the manufacturing industry and to provide guidelines for designing English programs that have groups with widely differing language levels and wide-ranging job experience. For this purpose, a questionnaire comprising 65 job-related tasks was used. 2, 360 Japanese employees in manufacturing companies were asked to self-rate... View full abstract»

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  • Boosting seniors' confidence by enhancing user instructions

    Publication Year: 2009, Page(s):1 - 7
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (456 KB) | HTML iconHTML

    This paper describes a study on enhancing user instructions to boost seniors' (60 - 70 yrs) confidence in using instructional texts. We developed one basic and two enhanced versions of user instructions for a cellular telephone. The first enhanced version contained control steps - where possible - so users can check if procedures were performed correctly. The second enhanced version contained pers... View full abstract»

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