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Professional Communication Conference, 1997. IPCC '97 Proceedings. Crossroads in Communication., 1997 IEEE International

Date 25-25 Oct. 1997

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Displaying Results 1 - 25 of 57
  • Proceedings of IPCC 97. Communication

    Publication Year: 1997
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    Freely Available from IEEE
  • Author index

    Publication Year: 1997, Page(s):471 - 472
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    Freely Available from IEEE
  • Who makes engineering knowledge? Changing identities of technical writers in the 20th century United States

    Publication Year: 1997, Page(s):61 - 68
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (556 KB)

    At the turn of the 20th century, technical writers in the United States were mostly engineers who both developed technology and wrote about it. During World War II, however, engineers seeking to increase the efficiency of technology development separated their engineering from their communication tasks. This trend opened up a new occupation for non-engineering technical writers who communicated kn... View full abstract»

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  • Technical communication and team teaching: making collaboration work

    Publication Year: 1997, Page(s):53 - 60
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    Collaboration represents an important paradigm for both engineering educators and professionals. The emphasis on teams is evident in recent journal articles as well as in the new Accreditation Board for Engineering and Technology 2000 criteria. This focus only serves to highlight the lack of collaboration in the teaching of technical communication. Typically, courses in technical communication are... View full abstract»

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  • Reverse engineering of user documents: a pilot study

    Publication Year: 1997, Page(s):449 - 462
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (876 KB)

    The incorporation of instructional design (ID) strategies into user software documents is investigated, and a new, reverse engineering-based, approach to the problem of determining the ID strategies that are used in the production of documents is presented. This approach disassembles the document into its individual components and relationships then uses that information to construct a high-level ... View full abstract»

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  • Convergence of knowledge engineering and electronic performance support systems

    Publication Year: 1997, Page(s):45 - 51
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (396 KB)

    The evolution of the information age continues to redefine the roles of professional communications. The primary focus of conveying generalized knowledge is being overridden by the users' need to find specific knowledge in the almost infinite supply of possible sources now available. Because of the complexity of our working-worlds, people do not have the luxury to absorb and internalize general kn... View full abstract»

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  • Evaluating the usability of Yellow Pages in US and Japan as living manuals

    Publication Year: 1997, Page(s):375 - 383
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (636 KB)

    The telephone systems allow us to be in immediate contact with all other companies or people and to use business information in a timely manner. As a result, we have collapsed the information lag, which is the time it takes for information to be transmitted through the world. Collapsing the information lag helps us create our convenient daily lives. Today's problem may be that we cannot handle the... View full abstract»

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  • Contributions of the open-commentary journal to the documentation profession

    Publication Year: 1997, Page(s):295 - 302
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (468 KB)

    ACM SIGDOC's Journal of Computer Documentation (JCD) features open peer commentary on all its major articles. This paper compares the role that commentary plays in JCD with its role, actual and proposed, in other professional journals, and contrasts that role with prepublication refereeing. JCD's preference for commentary that is rich in ostensive and comparative features is explained by their ben... View full abstract»

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  • Team can be a four-letter word: the limits of teamwork and consensus

    Publication Year: 1997, Page(s):127 - 136
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (604 KB)

    Teams are everywhere-and many of them are failing. Using a socio-technical approach, the paper identifies team situations typical to technical communication projects, provides a relational model for understanding varying levels of team commitment, uses this model to offer practical tips for encouraging more effective teams, and briefly discusses how new electronic media are likely to affect team r... View full abstract»

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  • Designing procedures as a foundation for instructions

    Publication Year: 1997, Page(s):9 - 15
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (428 KB)

    Procedures telling users what to do in which situation should not only be accurate and clearly stated; they should also be optimally effective, efficient, transparent and easy to remember. In this paper a set of principles is introduced that help technical communicators to design procedures that meet these four criteria. A key role proves to be played by the sequential order of the instructions View full abstract»

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  • A university Website design project: the design process, the prototype and some design issues

    Publication Year: 1997, Page(s):311 - 319
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (608 KB)

    WebFeat was a World Wide Web site design project undertaken on behalf of five departments and an administrative office of the University of Washington's College of Engineering. The role of the WebFeat core team was to provide design and technical guidance for the six teams working directly with these units. The core team created a prototype from which the unit teams designed their individual sites... View full abstract»

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  • Logos on logos

    Publication Year: 1997, Page(s):329 - 335
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (400 KB)

    A new emphasis on corporate and organizational logos has begun. As companies merge, they want a logo that proclaims their new and unified identity. As companies split, they fight custody battles over which has the right to the logo, because the cost of making a logo familiar to the public is high. Other organizations want logos to differentiate themselves in an increasingly competitive world. As a... View full abstract»

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  • Three levels of guidance in technical tutorials

    Publication Year: 1997, Page(s):441 - 448
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (504 KB)

    Technical instruction such as computer tutorials and training manuals varies in the amount of guidance given to users. Designers may desire a level of guidance that complements the task environments and motivations of users. This paper compares the merits of three guidance levels View full abstract»

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  • Marking information in computer documentation: why and when?

    Publication Year: 1997, Page(s):251 - 260
    Cited by:  Patents (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (728 KB)

    A typical design characteristic of computer documentation, either hardcopy or online, is the tendency to break through the monotony of running text and to mark particular text segments by using typographical highlighting, layout signals, graphical or pictorial features. One might think that the use of this design feature is the result of computer documentation containing warnings and other importa... View full abstract»

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  • Eight habits of highly effective, value-add information developers

    Publication Year: 1997, Page(s):427 - 434
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (440 KB)

    At one time or another, most information developers/technical communicators have had to collaborate with scientific/technical professionals who were the authors of their own research projects or product documentation. As a group, engineers more so than scientists do not view writing documentation as a critical part of the product or their job description, especially as product delivery schedules s... View full abstract»

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  • The giant that ate El Paso Electric [discourse usage]

    Publication Year: 1997, Page(s):91 - 100
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (704 KB)

    This paper is a narrative examining how the types of discourse used by the El Paso Electric Co. since the company founding in 1901 have reflected periods of relative calm and also have anticipated periods of tumultuous change. I use annual reports from the company supplemented with notes from my 10 years reporting on its activities for a daily newspaper to show how El Paso Electric's rhetorical ou... View full abstract»

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  • Technical communication and distance learning: natural partners

    Publication Year: 1997, Page(s):37 - 43
    Cited by:  Papers (2)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (412 KB)

    Distance learning presents a challenge to the way that higher education has been delivered. Many universities are interested in entering the new arena, but they are concerned about the implications. This paper explains how Mercer University is using distance learning in the Master's program in technical communication and concludes that technical communication educators should play a leading role View full abstract»

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  • Moving beyond narrative in nonlinear Web site design

    Publication Year: 1997, Page(s):231 - 240
    Cited by:  Papers (2)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (616 KB)

    The problems of nonlinear information design are not unique to modern media technologies such as the World-Wide Web. Newspaper writers have traditionally used guiding questions (who, what, when and where) to formulate the summary leads that allow each reader to idiosyncratically navigate a nonlinear narrative path through a newspaper. Thus, user access to nonlinear information on the World Wide We... View full abstract»

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  • What is the value of audience to technical communicators? A survey of audience research

    Publication Year: 1997, Page(s):155 - 166
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (680 KB)

    The paper attempts to answer two questions that are often taken for granted in articles about technical communication: (1) what is audience, and (2) what is the value of audience to technical communicators? To answer the first question, the author traces the historical treatment of audience by rhetoric and technical communication. To answer the second question, he suggests that audience helps comm... View full abstract»

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  • Effects of project documents on product usability: a study of writing in software projects

    Publication Year: 1997, Page(s):365 - 373
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (532 KB)

    We designed and piloted a technical communications course for software engineering majors offered concurrently with the upper level project course in software design. A third of the design course students jointly enrolled in the writing class. One goal of the collaborative courses was to use writing to improve the quality and usability of students' software. We studied the effects of writing on st... View full abstract»

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  • Defining the online journal: preliminary questions for readers

    Publication Year: 1997, Page(s):291 - 293
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    This paper presents some basic questions for traditional paper journal publishers and readers about how an electronically published professional communication journal should differ from the paper journals they are familiar with. The author leads a focused discussion to explore some of the answers to these questions View full abstract»

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  • Preparing students to enter the field of technical communication: industry and university perspectives

    Publication Year: 1997, Page(s):123 - 126
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (260 KB)

    How can a university best prepare students to enter the field of technical communication? Technical communicators need to be familiar with a range of subjects, including management theory, educational psychology, intercultural awareness, graphic arts, publications technology, database design, human factors, interview methods and user psychology. This list is open-ended, and new subjects will becom... View full abstract»

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  • Guided systems versus interactive online help

    Publication Year: 1997, Page(s):1 - 8
    Cited by:  Patents (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (464 KB)

    In this study a guided system for the operation of a telephone system is compared with a system with a command-line interface. The system with a command-line interface was designed with three different online help systems: index-based, context-sensitive and interactive respectively. A user test showed that guided systems are most efficient and command-line interfaces are less efficient for novice ... View full abstract»

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  • Web publishing: new roles and new partnerships for communicators

    Publication Year: 1997, Page(s):203 - 210
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (424 KB)

    New electronic publishing technologies, particularly the World Wide Web, are rapidly displacing traditional paper-based methods. Lower costs, faster turn-around, and access to a much larger and broader audience are among the reasons so many organizations are migrating to electronically published documents. However, the same aspects of this technology that have such great appeal to companies can al... View full abstract»

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  • How to get the reviews you need-on time

    Publication Year: 1997, Page(s):413 - 418
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (312 KB)

    For the fortunate few, the review process is smooth, well-integrated with product development, and effective. For the rest of us, it is a continuing struggle to get the reviewers to look at the document, to make useful comments, and to get it back to us on time. I have found that by combining the concepts of levels of edit with a modular approach to project management, I can make life easier for m... View full abstract»

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