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Proceedings of IPCC 97. Communication

25-25 Oct. 1997

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  • Proceedings of IPCC 97. Communication

    Publication Year: 1997
    Request permission for commercial reuse | PDF file iconPDF (293 KB)
    Freely Available from IEEE
  • Three levels of guidance in technical tutorials

    Publication Year: 1997, Page(s):441 - 448
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (555 KB)

    Technical instruction such as computer tutorials and training manuals varies in the amount of guidance given to users. Designers may desire a level of guidance that complements the task environments and motivations of users. This paper compares the merits of three guidance levels. View full abstract»

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  • Author index

    Publication Year: 1997, Page(s):471 - 472
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    Freely Available from IEEE
  • Communication and engineers: collisions at the crossroads!

    Publication Year: 1997, Page(s):419 - 426
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (456 KB)

    Differences in individual goals, language and culture build barriers to effective communication at the crossroads between engineers and technical communicators as project team members. The barriers appear in starting, supporting, scheduling and guiding projects. Open communication, active listening and collaborative problem solving can help the project leader “wave 'em through and watch 'em ... View full abstract»

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  • Persuasive interface: designing for the WWW

    Publication Year: 1997, Page(s):345 - 353
    Cited by:  Papers (1)  |  Patents (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (608 KB)

    The design of Web documents is approached from the perspective of visual rhetoric and important aspects of persuasive discourses (e.g. the role of emotion) are presented in connection with the World Wide Web (WWW). The origin of the rhetorical figures is first briefly outlined. Then, a few rhetorical figures such as metaphor, metonymy or visual pun are described and illustrated in relation with We... View full abstract»

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  • How to get the reviews you need-on time

    Publication Year: 1997, Page(s):413 - 418
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (312 KB)

    For the fortunate few, the review process is smooth, well-integrated with product development, and effective. For the rest of us, it is a continuing struggle to get the reviewers to look at the document, to make useful comments, and to get it back to us on time. I have found that by combining the concepts of levels of edit with a modular approach to project management, I can make life easier for m... View full abstract»

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  • Your first visual design project: a writer's guide

    Publication Year: 1997, Page(s):337 - 343
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (488 KB)

    Because of advances in technology and economic pressures to expand their roles, writers are being increasingly asked to take on visual design projects. The authors, a group of writers with limited design experience, recently undertook their first visual design project. They provide writers who will be moving into the visual realm the benefit of their experiences. They discuss their project and mak... View full abstract»

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  • Designing procedures as a foundation for instructions

    Publication Year: 1997, Page(s):9 - 15
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (428 KB)

    Procedures telling users what to do in which situation should not only be accurate and clearly stated; they should also be optimally effective, efficient, transparent and easy to remember. In this paper a set of principles is introduced that help technical communicators to design procedures that meet these four criteria. A key role proves to be played by the sequential order of the instructions View full abstract»

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  • The wizard of UI-the technical writer and user interface reviews

    Publication Year: 1997, Page(s):405 - 412
    Cited by:  Patents (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (616 KB)

    This paper discusses the role technical writers can play in interface review and design and the collaboration that ensues between technical writers and software engineers. The objective is to demonstrate a proper and effective wizard design that is simple to use and a pleasure to document. The paper presents the Microsoft for Windows interface standards for wizards and presents before and after sn... View full abstract»

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  • Preparing students to enter the field of technical communication: industry and university perspectives

    Publication Year: 1997, Page(s):123 - 126
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (260 KB)

    How can a university best prepare students to enter the field of technical communication? Technical communicators need to be familiar with a range of subjects, including management theory, educational psychology, intercultural awareness, graphic arts, publications technology, database design, human factors, interview methods and user psychology. This list is open-ended, and new subjects will becom... View full abstract»

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  • Logos on logos

    Publication Year: 1997, Page(s):329 - 335
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (400 KB)

    A new emphasis on corporate and organizational logos has begun. As companies merge, they want a logo that proclaims their new and unified identity. As companies split, they fight custody battles over which has the right to the logo, because the cost of making a logo familiar to the public is high. Other organizations want logos to differentiate themselves in an increasingly competitive world. As a... View full abstract»

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  • A Taste of Forum (and a Taste of IPCC 98)

    Publication Year: 1997, Page(s):467 - 468
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    First Page of the Article
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  • Designing, implementing, and evaluating an online graduate level course in technical communication

    Publication Year: 1997, Page(s):29 - 35
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (396 KB)

    This essay details the experience of designing, implementing, and evaluating an online course in audience analysis at the graduate level. It describes efforts to create a quality learning experience, and discusses how the Web modules and listserv and MOO conversations influenced rituals of learning and communication View full abstract»

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  • Convergence of knowledge engineering and electronic performance support systems

    Publication Year: 1997, Page(s):45 - 51
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (396 KB)

    The evolution of the information age continues to redefine the roles of professional communications. The primary focus of conveying generalized knowledge is being overridden by the users' need to find specific knowledge in the almost infinite supply of possible sources now available. Because of the complexity of our working-worlds, people do not have the luxury to absorb and internalize general kn... View full abstract»

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  • Marking information in computer documentation: why and when?

    Publication Year: 1997, Page(s):251 - 260
    Cited by:  Patents (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (728 KB)

    A typical design characteristic of computer documentation, either hardcopy or online, is the tendency to break through the monotony of running text and to mark particular text segments by using typographical highlighting, layout signals, graphical or pictorial features. One might think that the use of this design feature is the result of computer documentation containing warnings and other importa... View full abstract»

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  • Guided systems versus interactive online help

    Publication Year: 1997, Page(s):1 - 8
    Cited by:  Patents (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (464 KB)

    In this study a guided system for the operation of a telephone system is compared with a system with a command-line interface. The system with a command-line interface was designed with three different online help systems: index-based, context-sensitive and interactive respectively. A user test showed that guided systems are most efficient and command-line interfaces are less efficient for novice ... View full abstract»

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  • Corporate downsizing: opportunity for a new partnership between engineers and technical writers

    Publication Year: 1997, Page(s):399 - 403
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (300 KB)

    Roles are changing in the leaner, meaner high tech workplace. Downsized companies have fewer people to do the same amount of work, and those who remain need to pick up many of the tasks that others used to perform. Engineers and technical writers need to broaden their skill bases in order to survive in today's competitive environment. Engineers need to expand their technical skill sets to include ... View full abstract»

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  • Moving beyond narrative in nonlinear Web site design

    Publication Year: 1997, Page(s):231 - 240
    Cited by:  Papers (2)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (616 KB)

    The problems of nonlinear information design are not unique to modern media technologies such as the World-Wide Web. Newspaper writers have traditionally used guiding questions (who, what, when and where) to formulate the summary leads that allow each reader to idiosyncratically navigate a nonlinear narrative path through a newspaper. Thus, user access to nonlinear information on the World Wide We... View full abstract»

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  • A modest proposal for an apprenticeship program for technical communicators

    Publication Year: 1997, Page(s):115 - 121
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (400 KB)

    Addresses the issue of certification for technical communicators. Certification is an issue that has generated much controversy for many years, without any clear resolution or agreement. This indicates there is something missing in the questions being asked. I propose the alternative of a formal apprenticeship program as a way of opening the discussion to consider some of the unaddressed assumptio... View full abstract»

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  • Fact, context, communication: the value added to data by communication design

    Publication Year: 1997, Page(s):385 - 392
    Cited by:  Papers (2)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (568 KB)

    “Facts” cannot be viewed as irreducible units of data but rather must be judged for appropriateness dependent upon context; information and messages built from data are even more immersed in the circumstances surrounding their creation; and the feature that determines the success of a document or other form of communication is exactly its responsiveness to the habits of mind of the mes... View full abstract»

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  • Defining the online journal: preliminary questions for readers

    Publication Year: 1997, Page(s):291 - 293
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (128 KB)

    This paper presents some basic questions for traditional paper journal publishers and readers about how an electronically published professional communication journal should differ from the paper journals they are familiar with. The author leads a focused discussion to explore some of the answers to these questions View full abstract»

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  • Unifying a large corporate Web site: a case study of www.microsoft.com

    Publication Year: 1997, Page(s):321 - 327
    Cited by:  Papers (1)  |  Patents (4)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (696 KB)

    Microsoft's World Wide Web site contains over 300,000 pages that are contributed by over 300 different groups. The target audience for the site is varied and ranges from children to information technology professionals. Unifying the look and feel of this large, diverse site is a daunting challenge, especially in the face of a decentralized corporate culture. Usability testing was used to identify ... View full abstract»

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  • Visions for the information industry: opportunities and challenges for higher education

    Publication Year: 1997, Page(s):463 - 466
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (236 KB)

    The opportunities of the information age open new avenues of growth and development for information technologists in industry and in academia, but success will not come to those who passively sit and wait. It will come to those who seize opportunities and forge new partnerships for growth. We discuss a vision of current and likely future developments in the information industry, and the opportunit... View full abstract»

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  • What is the value of audience to technical communicators? A survey of audience research

    Publication Year: 1997, Page(s):155 - 166
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (680 KB)

    The paper attempts to answer two questions that are often taken for granted in articles about technical communication: (1) what is audience, and (2) what is the value of audience to technical communicators? To answer the first question, the author traces the historical treatment of audience by rhetoric and technical communication. To answer the second question, he suggests that audience helps comm... View full abstract»

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  • The giant that ate El Paso Electric [discourse usage]

    Publication Year: 1997, Page(s):91 - 100
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    This paper is a narrative examining how the types of discourse used by the El Paso Electric Co. since the company founding in 1901 have reflected periods of relative calm and also have anticipated periods of tumultuous change. I use annual reports from the company supplemented with notes from my 10 years reporting on its activities for a daily newspaper to show how El Paso Electric's rhetorical ou... View full abstract»

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