2009 International Conference on Information, Process, and Knowledge Management

1-7 Feb. 2009

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Displaying Results 1 - 25 of 35
  • [Front cover]

    Publication Year: 2009, Page(s): C1
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  • [Title page i]

    Publication Year: 2009, Page(s): i
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  • [Title page iii]

    Publication Year: 2009, Page(s): iii
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  • [Copyright notice]

    Publication Year: 2009, Page(s): iv
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  • Table of contents

    Publication Year: 2009, Page(s):v - vii
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  • Preface

    Publication Year: 2009, Page(s): viii
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  • Committees

    Publication Year: 2009, Page(s):ix - x
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  • A Model for Enhancing Knowledge Creation, Application, and Succession While Facilitating Leadership Change within Virtual Work Environments

    Publication Year: 2009, Page(s):1 - 6
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (335 KB) | HTML iconHTML

    This document posits an approach for leaders to gain advantage through knowledge facilitation within virtual work environments and presents a leadership model, the Knowledge Founded Virtual Self-Management Model (KFVSM). The model addresses the leadership of virtual teams as self-management founded and to operate within a soft systems structure. A proactive leadership structure incorporating envir... View full abstract»

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  • Constraint Specification for Active Process Models

    Publication Year: 2009, Page(s):7 - 13
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (270 KB) | HTML iconHTML

    The coordination of human-oriented flexible processes remains a priority of business process management (BPM). Flexible, model-driven, process centric approaches have met with initial success when used as a coordinating device. However, maintaining model quality in rapid and frequent change remains problematic. One cause of the problem is identified as the inability of procedural models to make a ... View full abstract»

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  • SLA-Driven Business Process Distribution

    Publication Year: 2009, Page(s):14 - 21
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (367 KB) | HTML iconHTML

    Service oriented architecture (SOA) includes several building blocks among which orchestration engine demands special attention. Although, there are a number of centralized orchestration engines to execute business processes described by BPEL language in SOA, you may find several decentralized orchestration engines and their purpose is to decompose a BPEL process to several software agents to impr... View full abstract»

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  • Process Diagnostics: A Method Based on Process Mining

    Publication Year: 2009, Page(s):22 - 27
    Cited by:  Papers (7)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (369 KB) | HTML iconHTML

    As organizations change, their information systems can evolve from simple systems to complex systems, which are hard to understand, and therefore hard to maintain or extend. Process mining can help organizations in trying to understand the information systems by analyzing the system.In this paper we propose a methodology to perform process diagnostics, based on process mining. Given an event log o... View full abstract»

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  • Encouraging the Reuse of Knowledge in Communities of Practice by Using a Trust Model

    Publication Year: 2009, Page(s):28 - 33
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (133 KB) | HTML iconHTML

    One technique with which to foster knowledge reuse in organizations is that of communities of practice where the feeling of trust between members is highly important in the sharing and reuse of knowledge. However, CoPs members are currently often geographically distributed, which decreases this feeling of trust. It is consequently more difficult for them to know how trustworthy a fellow-member is.... View full abstract»

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  • Integrating Time into Spatially Represented Knowledge Structures

    Publication Year: 2009, Page(s):34 - 42
    Cited by:  Papers (2)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (345 KB) | HTML iconHTML

    For decades hypertext has provided a means for structuring information. Versioning has been perceived as very important for hypertext, but research focusing on it has targeted almost exclusively one type of hypertext application: navigational hypertext (i.e., node-link structures). Spatial hypertext is an alternative paradigm for associating information by spatial arrangements or visual cues. Ther... View full abstract»

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  • Visual Middle-Out Modeling of Problem Spaces

    Publication Year: 2009, Page(s):43 - 48
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (274 KB) | HTML iconHTML

    Modeling is a complex and central activity in many domains. Domain experts and designers usually work by drawing and create models from the middle-out; however, visual and middle-out style modeling is poorly supported by software tools. In order to define a new class of software-based modeling tools, we propose a scenario and identify some requirements. Those requirements are contrasted against fe... View full abstract»

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  • Enterprise Knowledge Clouds: Next Generation KM Systems?

    Publication Year: 2009, Page(s):49 - 53
    Cited by:  Papers (10)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (391 KB) | HTML iconHTML

    We are witnessing the emergence of the global, dependable and efficient infrastructure of cloud computing. We assess the current state of the enterprise knowledge management field and project the possible emergence of enterprise knowledge clouds. We give some architectural views, discuss briefly the underlying technologies and describe roughly related applications. We conclude with possible develo... View full abstract»

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  • An Integrated Approach for Defining Pricing Strategies in Competitive Markets

    Publication Year: 2009, Page(s):54 - 59
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (303 KB) | HTML iconHTML

    Quality function deployment (QFD) is a customer-oriented decision support tool with cross-functional team members reaching a consensus in developing a new or improved product to increase customer satisfaction. In this paper, we concentrate on showing the strong effect of QFD methodology on customer satisfaction and on the price determination of a product. The end-users demand to the newly develope... View full abstract»

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  • Towards a Context-Based Dialog Management Layer for Expert Systems

    Publication Year: 2009, Page(s):60 - 65
    Cited by:  Papers (11)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (157 KB) | HTML iconHTML

    Speech-based conversation agents describe those computer-based entities that interact with humans to help accomplish a certain task via spoken word input. This paper proposes a method of managing spoken dialog interactions in response to recognizing the human user's goals when accessing an expert system. In particular, a set of goals can co-exist during a single conversation, and that each goal ma... View full abstract»

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  • Improving Semantic in the Decision Support System K-DSS

    Publication Year: 2009, Page(s):66 - 71
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (137 KB) | HTML iconHTML

    In this paper, we propose a characterization of the main classes contained in the database of the system K-DSS and related to the domain of identification of the crucial knowledge for which a capitalizing operation is required. We exploit ontological categories existing in the literature to define the notions of knowledge, actor, support and criteria of knowledge vulnerability. The objective is to... View full abstract»

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  • A Decision Support Methodology for the Control of Alternative Penalties - A Case-Based Reasoning Approach

    Publication Year: 2009, Page(s):72 - 77
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (362 KB) | HTML iconHTML

    The Brazilian system of alternative penalties presents an increasing demand of processes. Exceptions, as criminal backsliding, increases even more the demand. The organizational structure to assist judgments, designation of services program/institution and penal executions attendance involve different units and their respective judges. The process of efficient decision making requests a perfect sy... View full abstract»

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  • Knowledge Management Challenges in Customer Support: A Case Study

    Publication Year: 2009, Page(s):78 - 83
    Cited by:  Papers (2)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (157 KB) | HTML iconHTML

    Knowledge management plays an important role in customer support processes such as incident management and problem management. Knowledge-oriented approach on customer support provides an IT organization with several benefits including faster incident resolution times and better identification of systematic incidents. Unfortunately, little attention has focused on examining challenges in customer s... View full abstract»

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  • The Method for a Summarization of Product Reviews Using the User's Opinion

    Publication Year: 2009, Page(s):84 - 89
    Cited by:  Papers (2)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (493 KB) | HTML iconHTML

    As the number of transactions in E-market places is growing, more and more product information and product reviews are posted on the Internet. Because customers want to purchase good products, product reviews became most important information. But, because of the massive volume of reviews, customers canpsilat read all reviews. In order to solve this problem, a lot of research is being carried out ... View full abstract»

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  • Massive Pruning for Building an Operational Set of Association Rules: Metarules for Eliminating Conflicting and Redundant Rules

    Publication Year: 2009, Page(s):90 - 98
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (342 KB) | HTML iconHTML

    Extracting a set of association rules (AR) is a common method for representing knowledge embedded in a database. As long as many authors have aimed at improving the individual quality of these rules, not so many have considered their global quality and cohesiveness: Our objective is to provide the user with a set of rules he/she may combine to reason with, a consistent set as regards to "common se... View full abstract»

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  • Exploring Knowledge Flow in Software Project Development

    Publication Year: 2009, Page(s):99 - 104
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (274 KB) | HTML iconHTML

    The intent of this paper is to provide a better understanding of the knowledge flow in software project development. The model presented identifies five knowledge sources linked to five basic cognitive factors. The knowledge flow model is applied on a software project developed by a team of undergraduate students enrolled in a capstone project during the 2008 winter semester at Ecole Polytechnique... View full abstract»

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  • Ontology Development for a Manufacturing Data Base for Products with Graded Properties

    Publication Year: 2009, Page(s):105 - 109
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (474 KB) | HTML iconHTML

    Manufacturing technology opens new perspectives for tailored made parts. A new thermo-mechanically coupled forming process is used to affect the material properties at the microstructural level. With this process is possible to produce functional graded components. This means a steady progress of the microstructure's variation through at least one spatial dimension with the intention to establish ... View full abstract»

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  • Towards the Automation of Modeling Language Independent Schema Integration

    Publication Year: 2009, Page(s):110 - 115
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (268 KB) | HTML iconHTML

    View and schema integration are two very complex tasks in which several views and/or schemata are merged into one global conceptual schema. Due to its complexity, computer-based applications and tools that support and automate parts of the schema integration process are needed. In this paper we propose a composite schema-based matching approach in which we make use of not only taxonomies but also ... View full abstract»

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