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2008 International Conference on Service Systems and Service Management

Date June 30 2008-July 2 2008

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  • Fifth international conference service systems and service management

    Publication Year: 2008, Page(s): 1
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (135 KB)

    The following topics are dealt with: service sciences; service processes and systems; service management; service oriented ICT and application tools; Internet; service industries. View full abstract»

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  • 2008 international conference on service systems and service management

    Publication Year: 2008, Page(s): c1
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    Freely Available from IEEE
  • Preface

    Publication Year: 2008, Page(s): 1
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    Freely Available from IEEE
  • Complex service systems: Integration and adaption

    Publication Year: 2008, Page(s):1 - 2
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (50 KB) | HTML iconHTML

    From a Venn diagram perspective, there are seven possible venues to consider when one looks at possible mixtures of services, integration and adaptation. Individually, we can have 1) a services system domain, 2) a spatially integrated system, and 3) a temporally adaptive system. When combined two at a time, we can have 4) an integrated service system, 5) an adaptive service system, and 6) a comple... View full abstract»

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  • Study on group buying auction

    Publication Year: 2008, Page(s):1 - 2
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (51 KB) | HTML iconHTML

    With the development of electronic commerce, online auction plays an important role in the electronic market. The group-buying auction (GBA) is a new kind of dynamic pricing mechanism on the Internet. It makes the bidders as a group through Internet to get the volume discounts, i.e., the more bidders bid, the lower the price of the object being auctioned becomes. In this talk, we first analyze the... View full abstract»

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  • Optimizing services — Strategy, tactics and control

    Publication Year: 2008, Page(s): 1
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (44 KB) | HTML iconHTML

    In the service industry, only one thing is certain - next year will be different from this year. Every service operation must therefore continually reallocate resources, reconfigure and reoptimise. Strategy is about where to invest - balancing capital investment against future operating costs. With the resources more or less fixed, the tactical question is how best to allocate and schedule them. F... View full abstract»

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  • Integrated change and release management towards autonomic computing

    Publication Year: 2008, Page(s):1 - 5
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (1392 KB) | HTML iconHTML

    The study on service management is of great research interest as a result of the rapid growth of the service-based economics in recent years. Relevant investigations work to find the optimal strategies of information technology (IT) management, and related IT service standards has been published, such as the information technology infrastructure library (ITIL). In this paper, we focus on integrati... View full abstract»

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  • Research on public service platform for SMEs based on remote consultation

    Publication Year: 2008, Page(s):1 - 5
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (1371 KB) | HTML iconHTML

    This paper introduces public service platform and remote consultation, then describes a construction of public service and consulting platform for SMEs (Small and Medium-sized enterprises), including demand analysis, operating mode, technology solution, and public service categories. The platform is a comprehensive service system composed of government non-profit services and value-added services.... View full abstract»

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  • Dynamic broker-based service selection with QoS-driven recurrent counter classes

    Publication Year: 2008, Page(s):1 - 6
    Cited by:  Papers (3)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (1201 KB) | HTML iconHTML

    For Web services providing similar functionality, quality of service (QoS) is the main factor to differentiate them. In this paper, we propose a new approach which enables a more efficient service selection in dynamic environment of QoS characteristics. First, we present a new broker-based architecture for Web services in which the role of service broker is separated from service quality analyzer.... View full abstract»

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  • Broker-based Web service selection using learning automata

    Publication Year: 2008, Page(s):1 - 6
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (1063 KB) | HTML iconHTML

    For Web services providing similar functionality, Quality of service (QoS) is the main factor to differentiate them. In this paper, we propose a new approach which enables a more efficient service selection in dynamic environment of QoS Characteristics. First, we present a new Broker-based architecture for Web Services in which the role of service broker is separated from Service Quality Analyzer.... View full abstract»

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  • Optimization tool to form combinatorial teams during implementing service systems

    Publication Year: 2008, Page(s):1 - 6
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (1106 KB) | HTML iconHTML

    In todaypsilas global competitive environment, each company must continually improve its performance and its quality by developing and implementing new and innovative strategies. For this reason, they start looking for service systems (SS) to manage their business system and be ahead in competition. Implementing & continual service of SS is a complex activity; therefore companies start reorgan... View full abstract»

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  • Application and model of CRM strategy map: an empirical study in China

    Publication Year: 2008, Page(s):1 - 5
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (1214 KB) | HTML iconHTML

    Customer relationship management (CRM) is a business strategy, which aims at acquiring new customers and retaining current customers to gain competitive advantages. But in China, many CRM projects failed because that enterprise didnpsilat translate the CRM strategy explicitly, align the technology and competence investment with CRM strategy and execute it effectively. Our research aims at to estab... View full abstract»

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  • Research on cross-selling in the express delivery enterprise based on data mining

    Publication Year: 2008, Page(s):1 - 6
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (1403 KB) | HTML iconHTML

    The enterprises which provide express delivery services must have high regard for customer and offer good services to improve the customer service level. As a newly thought of marketing, cross-selling can improve the economic benefits of enterprises and strengthen the relation between enterprise and customer. The model of cross-selling of express delivery business is established by using two data ... View full abstract»

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  • Patterns-oriented approach to the management of e-business networks and services

    Publication Year: 2008, Page(s):1 - 6
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (1437 KB) | HTML iconHTML

    There has been substantial progress in the integrated management of networks and systems. Efforts are being made (by commercial organisations, and through industry organisations/standards bodies, such as TMForum, DMTF, Consortium for Service Innovation (CSI), ITU-T, and IETF) to extend these developments to achieve the integrated management of networks, systems and services. However, these efforts... View full abstract»

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  • Web-based advertising in China: a brief review

    Publication Year: 2008, Page(s):1 - 6
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (1109 KB) | HTML iconHTML

    Nowadays, more and more Chinese involve in using Internet hence it creates a prosperous market for advertising. Nevertheless, who devotes to the market and how they performed? In this paper, we review the status quo of China Web advertising including the Internet users, the advertisers, the ad publishers and the Web advertising market. We also analyze the large and small advertiserspsila behaviors... View full abstract»

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  • Agent problems in investment project evidence from China’s stock market

    Publication Year: 2008, Page(s):1 - 4
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (1702 KB) | HTML iconHTML

    Previous studies on agency theory indicate that the managers can be opportunistic and expropriate shareholders wealth when external shareholders delegate direct control to managers. This paper focus on agent problem in investment project of IPO companies in China, and classify IPO companies into two parts: the company changed original investments project, and the company did not change original in... View full abstract»

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  • Simulation of remanufacturing in reverse supply chain based on system dynamics

    Publication Year: 2008, Page(s):1 - 6
    Cited by:  Papers (4)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (1241 KB) | HTML iconHTML

    Reverse supply chain management has been an area of increasing attention recently in real-world. In this paper we analyze the behavior of the reverse supply chain through a dynamic simulation model based on the principles of the system dynamics (SD) methodology considering environmental protection policies (EPP) and capacity planning strategies of remanufacturing capacity simultaneously. Then we g... View full abstract»

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  • Review on the development of knowledge sharing platform

    Publication Year: 2008, Page(s):1 - 4
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (1409 KB) | HTML iconHTML

    Knowledge sharing is the key to knowledge management (KM), which is realized by the tool, dasiaKnowledge Sharing Platformpsila. This article gives a brief introduction of Internet based, intranet based and other internal knowledge sharing platforms, and their history of development. Also, current problems and development trend of knowledge sharing platforms are pointed out in the article. View full abstract»

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  • Review on the development of urban commercial banks in The Yangtze River Delta Area

    Publication Year: 2008, Page(s):1 - 6
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (1302 KB) | HTML iconHTML

    The urban commercial banks in the Yangtze river delta area have developed at a tremendous speed for recent years. The indirect financial system which includes the modern commercial banks exerts an essential media function in the development of the economy. This article is aimed to illustrate the development of the urban commercial banks in Yangtze delta and make some suggestions on the problems to... View full abstract»

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  • An study on customer perceived service injustice in Chinese hospitality service

    Publication Year: 2008, Page(s):1 - 6
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (1064 KB) | HTML iconHTML

    Based on justice literature and collecting customerspsila critical incidents of unfair experiences, the authors built a primary frame on service injustice. Four kinds of injustice, distributive injustice, procedural injustice, interactive injustice and informational injustice, had been sorted. Furthermore, the relationship between service injustice and customer behavior had been tested. The result... View full abstract»

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  • Distributed autonomic management: An approach and experiment towards managing service-centric networks

    Publication Year: 2008, Page(s):1 - 6
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (1170 KB) | HTML iconHTML

    This paper describes a novel approach for managing service-centric communications networks called distributed autonomic management (DAM). Current approaches to network management employ the client/server model, cooperative stationary agents, and/or non-intelligent mobile agents. The DAM model consists of communities of mobile and stationary intelligent agents in collaboration. We discuss an experi... View full abstract»

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  • Event-driven Service-Oriented Architecture

    Publication Year: 2008, Page(s):1 - 6
    Cited by:  Papers (10)  |  Patents (2)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (1271 KB) | HTML iconHTML

    Business processes are event-driven and required set of tasks to be executed to fulfill the goal. Event-driven business process model by representing process as conceptual process flows. Business process required composition of services and execution of services as per the event. Events are responsible to change the state of process so we can model the business process based event and state. Web s... View full abstract»

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  • A framework for IT outsourcing decision process

    Publication Year: 2008, Page(s):1 - 4
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (1282 KB) | HTML iconHTML

    With the development of the complex and strategic of IT outsourcing, IT outsourcing decision becomes more complex and entails considerable implications for the strategy of the firm. In this work, we focus on IT outsourcing decision from a process conceptualization. According to the typical IT outsourcing process, the decision process of IT outsourcing can be classified four stages: pre-decision, s... View full abstract»

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  • Coordination of quality, retail price, marketing investment and logistic investment based on the game of quality and price in SCM

    Publication Year: 2008, Page(s):1 - 6
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (1379 KB) | HTML iconHTML

    According to the supply chain theory, we consider the enterprise is in the supply chain, which has the intimacy interactivity and game relationship. We establish a competition model of one product in the one stage to multiple suppliers. Every supplier needs to check the strategy and provide a wholesale price as the supplier pricing strategy, while retailer needs to choose which suppliers to order,... View full abstract»

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  • A study of service innovation in airlines based on experiential services

    Publication Year: 2008, Page(s):1 - 6
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (1205 KB) | HTML iconHTML

    The airline industry is forced by the increasing worldwide competition due to the development of economic globalization and technology advancements. Competitive advantage undoubtedly can come from innovation in services. Southwest Airlines achieved an enviable position as the most effective airline; its success was due to process innovation in areas like reducing airport turnaround times. Conseque... View full abstract»

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