What groupware functionality do users really use? Analysis of the usage of the BSCW system

The BSCW (Basic Support for Cooperative Work) Shared Workspace System is a Web based groupware system developed at GMD that is used by more than 100,000 users world-wide. This paper describes an analysis of the actual usage of the features provided by the system, based on a statistical evaluation of the logfile of the BSCW server http://bscw.gmd.de over a period of more than ten months.