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Information Technology and People:Designing for the Future

Cover Image Copyright Year: 2003
Author(s): Blackler, F.; Oborne, D.
Publisher: MIT Press
Content Type : Books & eBooks
Topics: Engineering Profession
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Abstract

Today's rapid growth in information technology has occurred without a full understanding of the human consequences of its use -- on individuals, on organizations, and on society as a whole. As a result, initial expectations have frequently not been met, and a backlash has developed. Clearly a more realistic approach to information technology is needed, and applied psychology can offer great help in this effort.This book takes a problem-centered approach to questions of usability, applicability, and acceptability, giving an overview of current research on information technology at work, at home, in education, and in medicine, and where possible, making recommendations for the future. Chapters cover psychology and information technology; management, workers, and the new technologies; factory automation; ergonomics and the new technologies; office systems; expert systems in the health field; health care; the disabled; computers in education; attitudes toward the new technologies; information technology and home-based services; and information technology in the home.Distributed for The British Psychological Society.

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      Front Matter

      Blackler, F. ; Oborne, D.
      Information Technology and People:Designing for the Future

      Page(s): i - viii
      Copyright Year: 2003

      MIT Press eBook Chapters

      This chapter contains sections titled: Half Title, Title, Copyright, Preface, Contents View full abstract»

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      Psychology and Information Technology

      Blackler, F. ; Oborne, D.
      Information Technology and People:Designing for the Future

      Page(s): 1 - 19
      Copyright Year: 2003

      MIT Press eBook Chapters

      This chapter contains sections titled: Background: The Economic Importance of The Human Factor, Learn from Experience, Eliminate the Human Factor, Psychology is No More Than Common Sense, Write A Handbook of Human Engineering, Use Human Factors Standards, Train Engineers to Understand Human Factors, Encourage Collaboranon Between Engineers and Users, Employ Psychologists and Ergonomists In Design and Evaluation, What Kinds of Psychologist are Equipped To Work on It?, Summary View full abstract»

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      Information Technology and Organizations

      Blackler, F. ; Oborne, D.
      Information Technology and People:Designing for the Future

      Page(s): 21 - 22
      Copyright Year: 2003

      MIT Press eBook Chapters

      Today's rapid growth in information technology has occurred without a full understanding of the human consequences of its use -- on individuals, on organizations, and on society as a whole. As a result, initial expectations have frequently not been met, and a backlash has developed. Clearly a more realistic approach to information technology is needed, and applied psychology can offer great help in this effort.This book takes a problem-centered approach to questions of usability, applicability, and acceptability, giving an overview of current research on information technology at work, at home, in education, and in medicine, and where possible, making recommendations for the future. Chapters cover psychology and information technology; management, workers, and the new technologies; factory automation; ergonomics and the new technologies; office systems; expert systems in the health field; health care; the disabled; computers in education; attitudes toward the new technologies; information technology and home-based services; and information technology in the home.Distributed for The British Psychological Society. View full abstract»

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      Management, Organizations and the New Technologies

      Blackler, F. ; Oborne, D.
      Information Technology and People:Designing for the Future

      Page(s): 23 - 43
      Copyright Year: 2003

      MIT Press eBook Chapters

      This chapter contains sections titled: Understanding the Effects of Information Technology on Organizations, Recognizing the Organizational Options, Developing the Options, Introducing Innovative Approaches, Summary View full abstract»

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      Managing Factory Automation

      Blackler, F. ; Oborne, D.
      Information Technology and People:Designing for the Future

      Page(s): 45 - 64
      Copyright Year: 2003

      MIT Press eBook Chapters

      This chapter contains sections titled: Forms and Diffusion of Factory Automation Systems (FAS), ‘Technical Myopia’ in Managing Change, Managing Factory Automation Systems, The Future, Conclusions View full abstract»

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      Ergonomics and the New Technologies

      Blackler, F. ; Oborne, D.
      Information Technology and People:Designing for the Future

      Page(s): 65 - 83
      Copyright Year: 2003

      MIT Press eBook Chapters

      This chapter contains sections titled: Presenting Visual Information to the Operator, Linking the Output to the Input, Presenting the Information to the Computer, Summary View full abstract»

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      Office Systems

      Blackler, F. ; Oborne, D.
      Information Technology and People:Designing for the Future

      Page(s): 85 - 102
      Copyright Year: 2003

      MIT Press eBook Chapters

      This chapter contains sections titled: Analysis of Functional Requirements, Models of User Behaviour, User-Interface Design and Evaluation, Conclusion View full abstract»

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      IT in Health and Education

      Blackler, F. ; Oborne, D.
      Information Technology and People:Designing for the Future

      Page(s): 103 - 104
      Copyright Year: 2003

      MIT Press eBook Chapters

      Today's rapid growth in information technology has occurred without a full understanding of the human consequences of its use -- on individuals, on organizations, and on society as a whole. As a result, initial expectations have frequently not been met, and a backlash has developed. Clearly a more realistic approach to information technology is needed, and applied psychology can offer great help in this effort.This book takes a problem-centered approach to questions of usability, applicability, and acceptability, giving an overview of current research on information technology at work, at home, in education, and in medicine, and where possible, making recommendations for the future. Chapters cover psychology and information technology; management, workers, and the new technologies; factory automation; ergonomics and the new technologies; office systems; expert systems in the health field; health care; the disabled; computers in education; attitudes toward the new technologies; information technology and home-based services; and information technology in the home.Distributed for The British Psychological Society. View full abstract»

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      The Development and Use of Information Technology in Health Care

      Blackler, F. ; Oborne, D.
      Information Technology and People:Designing for the Future

      Page(s): 105 - 127
      Copyright Year: 2003

      MIT Press eBook Chapters

      This chapter contains sections titled: The Adoption of Information Technology, Practitioner Tools Versus Management Aids, The Stakeholders in the Provision of Health Care Services, A Multi-Perspective Approach to Information Technology Development and Use, Empirical Studies of the Application of Information Technology to Health Care, Some Implications View full abstract»

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      Expert Systems in the Health Field

      Blackler, F. ; Oborne, D.
      Information Technology and People:Designing for the Future

      Page(s): 129 - 147
      Copyright Year: 2003

      MIT Press eBook Chapters

      This chapter contains sections titled: What is Expert Knowledge and Who is the Expert?, What is and What is not an Expert System?, Expert Systems: Their Structure, MYCIN: An Example of an Early Expert System, System Development, Expert Systems in Medicine, The Way Forward View full abstract»

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      The Disabled

      Blackler, F. ; Oborne, D.
      Information Technology and People:Designing for the Future

      Page(s): 149 - 166
      Copyright Year: 2003

      MIT Press eBook Chapters

      This chapter contains sections titled: Matching the Equipment to the Needs of the Individual, Designing for Human Functioning, Designing for Communication, Designing for Education, Designing for Language Disability, Designing for Personal Expression, Designing to Provide Information, Designing for Employment, Conclusion View full abstract»

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      The Computer in Education: A Force for Change?

      Blackler, F. ; Oborne, D.
      Information Technology and People:Designing for the Future

      Page(s): 167 - 190
      Copyright Year: 2003

      MIT Press eBook Chapters

      This chapter contains sections titled: Evaluating the Educational Impact of CBL, The Impact of the Computer on the Cognitive Classroom, The Impact of the Computer on the Social Classroom, The Educational Impact of Classroom Computers - An Illustration and Some Conclusions View full abstract»

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      Society and the New Technologies

      Blackler, F. ; Oborne, D.
      Information Technology and People:Designing for the Future

      Page(s): 191
      Copyright Year: 2003

      MIT Press eBook Chapters

      Today's rapid growth in information technology has occurred without a full understanding of the human consequences of its use -- on individuals, on organizations, and on society as a whole. As a result, initial expectations have frequently not been met, and a backlash has developed. Clearly a more realistic approach to information technology is needed, and applied psychology can offer great help in this effort.This book takes a problem-centered approach to questions of usability, applicability, and acceptability, giving an overview of current research on information technology at work, at home, in education, and in medicine, and where possible, making recommendations for the future. Chapters cover psychology and information technology; management, workers, and the new technologies; factory automation; ergonomics and the new technologies; office systems; expert systems in the health field; health care; the disabled; computers in education; attitudes toward the new technologies; information technology and home-based services; and information technology in the home.Distributed for The British Psychological Society. View full abstract»

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      Attitudes to Information Technology

      Blackler, F. ; Oborne, D.
      Information Technology and People:Designing for the Future

      Page(s): 193 - 210
      Copyright Year: 2003

      MIT Press eBook Chapters

      This chapter contains sections titled: The Nature of Attitudes, Attitudes to Information Technology in General, Attitudes to A Specific Application of Information Technology, Developments and Conclusions View full abstract»

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      Information Technology and Home-Based Services: Improving the Usability of Teleshopping

      Blackler, F. ; Oborne, D.
      Information Technology and People:Designing for the Future

      Page(s): 211 - 230
      Copyright Year: 2003

      MIT Press eBook Chapters

      This chapter contains sections titled: Home-Based Transaction Services, Problems of Usability, Approaches to Problems of Usability, Information Technology in the Home, Summary View full abstract»

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      Information Technology in the Home: Promises as yet Unrealized

      Blackler, F. ; Oborne, D.
      Information Technology and People:Designing for the Future

      Page(s): 231 - 249
      Copyright Year: 2003

      MIT Press eBook Chapters

      This chapter contains sections titled: It Users Today, Current Research Agendas, The Commercial Thrust, What Technologists Cannot Tell Us, What Will People Want?, The Effects, Trivial Pursuit? View full abstract»

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      Postscript: Information Technology and People: A Fresh View of the Relationship

      Blackler, F. ; Oborne, D.
      Information Technology and People:Designing for the Future

      Page(s): 251 - 258
      Copyright Year: 2003

      MIT Press eBook Chapters

      This chapter contains sections titled: A New Approach to Information Technology, Behavioural Outcomes and Psychological Assumptions, Organizing for Technological Development and Application, Goals for Information Technology, Policy for Technological Development View full abstract»

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      Index

      Blackler, F. ; Oborne, D.
      Information Technology and People:Designing for the Future

      Page(s): 259 - 262
      Copyright Year: 2003

      MIT Press eBook Chapters

      This chapter contains sections titled: A New Approach to Information Technology, Behavioural Outcomes and Psychological Assumptions, Organizing for Technological Development and Application, Goals for Information Technology, Policy for Technological Development View full abstract»