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Digital Library Use:Social Practice in Design and Evaluation

Cover Image Copyright Year: 2003
Author(s): Bishop, A.; Van House, N.; Buttenfield, B.; Schatz, B.
Publisher: MIT Press
Content Type : Books & eBooks
Topics: Engineering Profession
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Abstract

The contributors to this volume view digital libraries (DLs) from a social as well as technological perspective. They see DLs as sociotechnical systems, networks of technology, information artifacts, and people and practices interacting with the larger world of work and society. As Bruce Schatz observes in his foreword, for a digital library to be useful, the users, the documents, and the information system must be in harmony.The contributors begin by asking how we evaluate DLs -- how we can understand them in order to build better DLs -- but they move beyond these basic concerns to explore how DLs make a difference in people's lives and their social worlds, and what studying DLs might tell us about information, knowledge, and social and cognitive processes. The chapters, using both empirical and analytical methods, examine the social impact of DLs and also the web of social and material relations in which DLs are embedded; these far-ranging social worlds include such disparate groups as community activists, environmental researchers, middle-school children, and computer system designers.Topics considered include documents and society; the real boundaries of a "library without walls"; the ecologies of digital libraries; usability and evaluation; information and institutional change; transparency as a product of the convergence of social practices and information artifacts; and collaborative knowledge construction in digital libraries.

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      Front Matter

      Bishop, A. ; Van House, N. ; Buttenfield, B. ; Schatz, B.
      Digital Library Use:Social Practice in Design and Evaluation

      Page(s): i - xi
      Copyright Year: 2003

      MIT Press eBook Chapters

      This chapter contains sections titled: Half Title, Digital Libraries and Electronic Publishing, Title, Copyright, Contents, Foreword View full abstract»

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      Introduction: Digital Libraries as Sociotechnical Systems

      Bishop, A. ; Van House, N. ; Buttenfield, B. ; Schatz, B.
      Digital Library Use:Social Practice in Design and Evaluation

      Page(s): 1 - 21
      Copyright Year: 2003

      MIT Press eBook Chapters

      This chapter contains sections titled: Interconnections, Multiple Research Trajectories, Multiple Methods, Themes in Socially Grounded Digital Library Research, Work Practice, Communities of Practice, and Mutual Constitution and Convergence, The Chapters, To Whom Does This Matter?, Conclusion, Acknowledgments View full abstract»

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      Part I

      Bishop, A. ; Van House, N. ; Buttenfield, B. ; Schatz, B.
      Digital Library Use:Social Practice in Design and Evaluation

      Page(s): 23
      Copyright Year: 2003

      MIT Press eBook Chapters

      The contributors to this volume view digital libraries (DLs) from a social as well as technological perspective. They see DLs as sociotechnical systems, networks of technology, information artifacts, and people and practices interacting with the larger world of work and society. As Bruce Schatz observes in his foreword, for a digital library to be useful, the users, the documents, and the information system must be in harmony.The contributors begin by asking how we evaluate DLs -- how we can understand them in order to build better DLs -- but they move beyond these basic concerns to explore how DLs make a difference in people's lives and their social worlds, and what studying DLs might tell us about information, knowledge, and social and cognitive processes. The chapters, using both empirical and analytical methods, examine the social impact of DLs and also the web of social and material relations in which DLs are embedded; these far-ranging social worlds include such disparate groups as community activists, environmental researchers, middle-school children, and computer system designers.Topics considered include documents and society; the real boundaries of a "library without walls"; the ecologies of digital libraries; usability and evaluation; information and institutional change; transparency as a product of the convergence of social practices and information artifacts; and collaborative knowledge construction in digital libraries. View full abstract»

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      Documents and Libraries: A Sociotechnical Perspective

      Bishop, A. ; Van House, N. ; Buttenfield, B. ; Schatz, B.
      Digital Library Use:Social Practice in Design and Evaluation

      Page(s): 25 - 42
      Copyright Year: 2003

      MIT Press eBook Chapters

      This chapter contains sections titled: Introduction, Documents and Documentation, “We Can't Even Say What a Document Is Anymore”, Talking Things, Delegating to Humans and Nonhumans, More Than Text, Going Digital, A Changing Order View full abstract»

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      Finding the Boundaries of the Library without Walls

      Bishop, A. ; Van House, N. ; Buttenfield, B. ; Schatz, B.
      Digital Library Use:Social Practice in Design and Evaluation

      Page(s): 43 - 63
      Copyright Year: 2003

      MIT Press eBook Chapters

      This chapter contains sections titled: Introduction, A Space of Digital Library Use and Maintenance Situations, An Examination of Boundaries, Unintentional Actual Boundaries: The Physical/Digital Divide and Media-Based Boundaries, Consequences for Technology Design View full abstract»

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      An Ecological Perspective on Digital Libraries

      Bishop, A. ; Van House, N. ; Buttenfield, B. ; Schatz, B.
      Digital Library Use:Social Practice in Design and Evaluation

      Page(s): 65 - 82
      Copyright Year: 2003

      MIT Press eBook Chapters

      This chapter contains sections titled: Metaphors for Technology, Library as Information Ecology, Ecological Thinking View full abstract»

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      Part II

      Bishop, A. ; Van House, N. ; Buttenfield, B. ; Schatz, B.
      Digital Library Use:Social Practice in Design and Evaluation

      Page(s): 83
      Copyright Year: 2003

      MIT Press eBook Chapters

      The contributors to this volume view digital libraries (DLs) from a social as well as technological perspective. They see DLs as sociotechnical systems, networks of technology, information artifacts, and people and practices interacting with the larger world of work and society. As Bruce Schatz observes in his foreword, for a digital library to be useful, the users, the documents, and the information system must be in harmony.The contributors begin by asking how we evaluate DLs -- how we can understand them in order to build better DLs -- but they move beyond these basic concerns to explore how DLs make a difference in people's lives and their social worlds, and what studying DLs might tell us about information, knowledge, and social and cognitive processes. The chapters, using both empirical and analytical methods, examine the social impact of DLs and also the web of social and material relations in which DLs are embedded; these far-ranging social worlds include such disparate groups as community activists, environmental researchers, middle-school children, and computer system designers.Topics considered include documents and society; the real boundaries of a "library without walls"; the ecologies of digital libraries; usability and evaluation; information and institutional change; transparency as a product of the convergence of social practices and information artifacts; and collaborative knowledge construction in digital libraries. View full abstract»

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      Designing Digital Libraries for Usability

      Bishop, A. ; Van House, N. ; Buttenfield, B. ; Schatz, B.
      Digital Library Use:Social Practice in Design and Evaluation

      Page(s): 85 - 118
      Copyright Year: 2003

      MIT Press eBook Chapters

      This chapter contains sections titled: Introduction, What Are Digital Libraries?, Uses, Users, and Usability of Digital Libraries, Search Knowledge and Skills, Summary and Conclusions, Acknowledgments View full abstract»

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      The People in Digital Libraries: Multifaceted Approaches to Assessing Needs and Impact

      Bishop, A. ; Van House, N. ; Buttenfield, B. ; Schatz, B.
      Digital Library Use:Social Practice in Design and Evaluation

      Page(s): 119 - 160
      Copyright Year: 2003

      MIT Press eBook Chapters

      This chapter contains sections titled: Human Information Needs, Characteristics, and Contexts, Design, Implementation, and Evaluation, Digital Libraries: Integrating People, Information, and Systems, The Perseus Project Evaluation, Baltimore Learning Community Project, Library of Congress National Digital Library Program, The LC NDL Context and High-Level Goals, Needs Assessment Stakeholders, Data Collection Procedures, Results of Reading Room Visits and Interviews: Users and Strategies, Questionnaire Results, LC Document Analysis, User Type and Task Taxonomy, Design Implications, Conclusion View full abstract»

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      Participatory Action Research and Digital Libraries: Reframing Evaluation

      Bishop, A. ; Van House, N. ; Buttenfield, B. ; Schatz, B.
      Digital Library Use:Social Practice in Design and Evaluation

      Page(s): 161 - 189
      Copyright Year: 2003

      MIT Press eBook Chapters

      This chapter contains sections titled: Introduction, Community Health, African American Women, and Digital Libraries, Reconsiderating Digital Library Evaluation, Participatory Action Research in Digital Library Evaluation: Empowerment and Social Change, Reframing Evaluation in the Afya Project, Conclusions, Acknowledgments View full abstract»

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      Colliding with the Real World: Heresies and Unexplored Questions about Audience, Economics, and Control of Digital Libraries

      Bishop, A. ; Van House, N. ; Buttenfield, B. ; Schatz, B.
      Digital Library Use:Social Practice in Design and Evaluation

      Page(s): 191 - 216
      Copyright Year: 2003

      MIT Press eBook Chapters

      This chapter contains sections titled: Introduction, A Few Disturbing Observations from Early Digital Library Experience, A Framework for Analysis: Control and Governance, Economics and Sustainability, and Audience, Commercially Based Digital Libraries, Library-Based Digital Libraries in the Academic Setting, Prospects and Barriers in User-Centered Design of Academic Digital Libraries, Postscript: The Focus on the User and The Ultimate Heresy, Acknowledgments View full abstract»

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      Part III

      Bishop, A. ; Van House, N. ; Buttenfield, B. ; Schatz, B.
      Digital Library Use:Social Practice in Design and Evaluation

      Page(s): 217
      Copyright Year: 2003

      MIT Press eBook Chapters

      The contributors to this volume view digital libraries (DLs) from a social as well as technological perspective. They see DLs as sociotechnical systems, networks of technology, information artifacts, and people and practices interacting with the larger world of work and society. As Bruce Schatz observes in his foreword, for a digital library to be useful, the users, the documents, and the information system must be in harmony.The contributors begin by asking how we evaluate DLs -- how we can understand them in order to build better DLs -- but they move beyond these basic concerns to explore how DLs make a difference in people's lives and their social worlds, and what studying DLs might tell us about information, knowledge, and social and cognitive processes. The chapters, using both empirical and analytical methods, examine the social impact of DLs and also the web of social and material relations in which DLs are embedded; these far-ranging social worlds include such disparate groups as community activists, environmental researchers, middle-school children, and computer system designers.Topics considered include documents and society; the real boundaries of a "library without walls"; the ecologies of digital libraries; usability and evaluation; information and institutional change; transparency as a product of the convergence of social practices and information artifacts; and collaborative knowledge construction in digital libraries. View full abstract»

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      Information and Institutional Change: The Case of Digital Libraries

      Bishop, A. ; Van House, N. ; Buttenfield, B. ; Schatz, B.
      Digital Library Use:Social Practice in Design and Evaluation

      Page(s): 219 - 240
      Copyright Year: 2003

      MIT Press eBook Chapters

      This chapter contains sections titled: Introduction, Priority of Analysis, Scholarly Community, Public Sphere, Institutional Embedding, Conclusion, Acknowledgments View full abstract»

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      Transparency beyond the Individual Level of Scale: Convergence between Information Artifacts and Communities of Practice

      Bishop, A. ; Van House, N. ; Buttenfield, B. ; Schatz, B.
      Digital Library Use:Social Practice in Design and Evaluation

      Page(s): 241 - 269
      Copyright Year: 2003

      MIT Press eBook Chapters

      This chapter contains sections titled: Introduction, Transparency Results from the Convergence of Communities of Practice and Information Artifacts, Convergence and Membership, Community and Convergence: Crafting and Aligning Information Systems with Community Practices, Convergence and Infrastructure: Linking Multiple Communities of Practice with Wider-Scale Information Systems, The Ontological Status of Convergence, Related Work in Library and Information Science, Conclusion, Acknowledgments View full abstract»

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      Digital Libraries and Collaborative Knowledge Construction

      Bishop, A. ; Van House, N. ; Buttenfield, B. ; Schatz, B.
      Digital Library Use:Social Practice in Design and Evaluation

      Page(s): 271 - 295
      Copyright Year: 2003

      MIT Press eBook Chapters

      This chapter contains sections titled: Understanding Knowledge Work, Understanding Digital Libraries and Knowledge Work, Implications for Digital Library Design, Management, and Evaluation View full abstract»

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      The Flora of North America Project: Making the Case [Study] for Social Realist Theory

      Bishop, A. ; Van House, N. ; Buttenfield, B. ; Schatz, B.
      Digital Library Use:Social Practice in Design and Evaluation

      Page(s): 297 - 327
      Copyright Year: 2003

      MIT Press eBook Chapters

      This chapter contains sections titled: Introduction: The Case Study, The Flora of North America Project, Study Approach and Method, Conclusions, Postscript, Acknowledgment View full abstract»

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      Contributors

      Bishop, A. ; Van House, N. ; Buttenfield, B. ; Schatz, B.
      Digital Library Use:Social Practice in Design and Evaluation

      Page(s): 329 - 333
      Copyright Year: 2003

      MIT Press eBook Chapters

      The contributors to this volume view digital libraries (DLs) from a social as well as technological perspective. They see DLs as sociotechnical systems, networks of technology, information artifacts, and people and practices interacting with the larger world of work and society. As Bruce Schatz observes in his foreword, for a digital library to be useful, the users, the documents, and the information system must be in harmony.The contributors begin by asking how we evaluate DLs -- how we can understand them in order to build better DLs -- but they move beyond these basic concerns to explore how DLs make a difference in people's lives and their social worlds, and what studying DLs might tell us about information, knowledge, and social and cognitive processes. The chapters, using both empirical and analytical methods, examine the social impact of DLs and also the web of social and material relations in which DLs are embedded; these far-ranging social worlds include such disparate groups as community activists, environmental researchers, middle-school children, and computer system designers.Topics considered include documents and society; the real boundaries of a "library without walls"; the ecologies of digital libraries; usability and evaluation; information and institutional change; transparency as a product of the convergence of social practices and information artifacts; and collaborative knowledge construction in digital libraries. View full abstract»

    • Full text access may be available. Click article title to sign in or learn about subscription options.

      Index

      Bishop, A. ; Van House, N. ; Buttenfield, B. ; Schatz, B.
      Digital Library Use:Social Practice in Design and Evaluation

      Page(s): 335 - 341
      Copyright Year: 2003

      MIT Press eBook Chapters

      This chapter contains sections titled: Introduction: The Case Study, The Flora of North America Project, Study Approach and Method, Conclusions, Postscript, Acknowledgment View full abstract»