A technology adaptation model for business process automation

A number of new technologies aimed at automating office work has been developed over the last 20 years with seemingly little impact on overall office productivity. The authors propose a conceptual model for technology adaptation for business process automation that stresses both technology-organization fit and technology-process fit. The goal of the study is to develop a systematic approach that addresses the needs for the organization to be adaptive and for work to be flexible. The technology adaptation model they developed is useful for technology providers in the workflow management area and for business managers who wish to take advantage of the new work-related technologies.