Subject Matter Expert Meets Technical Communicator: Stories of Mestiza Consciousness in the Automotive Industry

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2 Author(s)

This chapter contains sections titled:
Chapter Synopsis
Meeting Hermoso
My Work in QS-9000 Certification
Vending Machine Lunch and Tamales
Matt, the Continuous Improvement Manager
Open Meeting
Just-in-Time (JIT) Documentation
Meeting Loreha
Hermoso's Response
A New Approach
Discussion Questions