By Topic

The analysis of mathematical models functioning call center

Sign In

Cookies must be enabled to login.After enabling cookies , please use refresh or reload or ctrl+f5 on the browser for the login options.

Formats Non-Member Member
$33 $13
Learn how you can qualify for the best price for this item!
Become an IEEE Member or Subscribe to
IEEE Xplore for exclusive pricing!
close button

puzzle piece

IEEE membership options for an individual and IEEE Xplore subscriptions for an organization offer the most affordable access to essential journal articles, conference papers, standards, eBooks, and eLearning courses.

Learn more about:

IEEE membership

IEEE Xplore subscriptions

1 Author(s)
A. Sherstneva ; SibSUTIs, Novosibirsk, Russia

The Analysis is executed on the basis of the theory of systems of mass service. Formulas for calculation and comparisons of key parameters of functioning of the Call-center are received. With use of the data of system of monitoring and diagnostics schedules of dependence of an average waiting time of service from number of operators are constructed in view of a level of given service.

Published in:

International Conference and Seminar of Young Specialists on Micro/Nanotechnologies and Electron Devices

Date of Conference:

2-6 July 2012