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The analysis of mathematical models functioning call center

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1 Author(s)
Sherstneva, A. ; SibSUTIs, Novosibirsk, Russia

The Analysis is executed on the basis of the theory of systems of mass service. Formulas for calculation and comparisons of key parameters of functioning of the Call-center are received. With use of the data of system of monitoring and diagnostics schedules of dependence of an average waiting time of service from number of operators are constructed in view of a level of given service.

Published in:

Micro/Nanotechnologies and Electron Devices (EDM), 2012 IEEE 13th International Conference and Seminar of Young Specialists on

Date of Conference:

2-6 July 2012