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Business process modeling and process management: concepts and examples

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1 Author(s)
Sundstrom, G.A. ; GTE Labs. Inc., Waltham, MA, USA

An approach to support business process modeling for business operations environments is described. The approach integrates, modifies and extends modeling concepts used for analysis, design and monitoring of industrial process control systems. Examples from the telecommunications service industry illustrate how the modeling concepts can be used to create a business process model to support operational decision-making

Published in:

Systems, Man, and Cybernetics, 1997. Computational Cybernetics and Simulation., 1997 IEEE International Conference on  (Volume:1 )

Date of Conference:

12-15 Oct 1997