By Topic

Knowledge management system model in enhancing knowledge facilitation of Software Process Improvement for Software House Organization

Sign In

Cookies must be enabled to login.After enabling cookies , please use refresh or reload or ctrl+f5 on the browser for the login options.

Formats Non-Member Member
$33 $13
Learn how you can qualify for the best price for this item!
Become an IEEE Member or Subscribe to
IEEE Xplore for exclusive pricing!
close button

puzzle piece

IEEE membership options for an individual and IEEE Xplore subscriptions for an organization offer the most affordable access to essential journal articles, conference papers, standards, eBooks, and eLearning courses.

Learn more about:

IEEE membership

IEEE Xplore subscriptions

2 Author(s)
Rusli Abdullah ; Inf. Syst. Dept., Univ. Putra Malaysia, Serdang, Malaysia ; Amir Mohamed Talib

Software Process Improvement (SPI) is necessity to any Software House Organization (SHO). Process improvement requires embedding the knowledge into SHO's practice and structure especially in promoting and facilitating knowledge of best practice in SPI for the benefits of members of community of practice (CoP). Hence, in this paper, knowledge management (KM) and knowledge facilitation are investigated in order to find practical means to reach process improvement regarding with software development environment. In particular this study, it is also concerned with the process of Knowledge Management System (KMS) in supporting the knowledge facilitation of SPI for SHO. In order to understand the support process, we have studied how KM processes are practiced within SHO which includes communication, learning, sharing and documentation process. The findings explain on how the KMS has been practiced and influence the SPI in SHO. This result indicates that KM processes in SHO are being undertaken in a very informal manner, which has caused SHO to be more informal in their KM processes specifically and SPI generally.

Published in:

Information Retrieval & Knowledge Management (CAMP), 2012 International Conference on

Date of Conference:

13-15 March 2012