By Topic

Research on customer service planning of the third party logistics enterprise

Sign In

Cookies must be enabled to login.After enabling cookies , please use refresh or reload or ctrl+f5 on the browser for the login options.

Formats Non-Member Member
$33 $13
Learn how you can qualify for the best price for this item!
Become an IEEE Member or Subscribe to
IEEE Xplore for exclusive pricing!
close button

puzzle piece

IEEE membership options for an individual and IEEE Xplore subscriptions for an organization offer the most affordable access to essential journal articles, conference papers, standards, eBooks, and eLearning courses.

Learn more about:

IEEE membership

IEEE Xplore subscriptions

2 Author(s)
Xiao-di Cui ; School of Economics and Management, Tianjin University of Technology and Education, China ; Li Qiao

In addition to the daily management, planning future logistics service is very important to the third party logistics enterprise. The main contents of planning are analyzing the current logistics service elements and service level; accurately understanding customer expectations and feedback information; dividing customer groups according to the contribution and potential abilities, and formulating the corresponding policy of logistics services; evaluating the gaps between service ability and customer demand. For the important customers, the third party logistics enterprise can evaluate the service efficiency by DEA model through the appropriate evaluation index system of the inputs and outputs, analyze the gaps between its own level and competitors' level, identify the shortcomings in customer service, and improve customer service level continuously.

Published in:

Management Science and Industrial Engineering (MSIE), 2011 International Conference on

Date of Conference:

8-11 Jan. 2011