By Topic

Technology interfaces in product-service integration: Concept and typology

Sign In

Cookies must be enabled to login.After enabling cookies , please use refresh or reload or ctrl+f5 on the browser for the login options.

Formats Non-Member Member
$31 $13
Learn how you can qualify for the best price for this item!
Become an IEEE Member or Subscribe to
IEEE Xplore for exclusive pricing!
close button

puzzle piece

IEEE membership options for an individual and IEEE Xplore subscriptions for an organization offer the most affordable access to essential journal articles, conference papers, standards, eBooks, and eLearning courses.

Learn more about:

IEEE membership

IEEE Xplore subscriptions

4 Author(s)
Youngjung Geum ; Dept. of Ind. Eng., Seoul Nat. Univ., Seoul, South Korea ; Daekook Kang ; Hakyeon Lee ; Yongtae Park

Today, the body of literature has been almost unanimous in integrating services into their core products. What is at the core in integrating products and services is the technology, providing the organic interface between products and services. Despite the importance of technology, however, considering the role of technology in product-service integration still remains a void in the literature. In response, this paper suggests the concept of “technology interface” in product-service integration and investigates the role of technology in moderating the product-service integration. Firstly, the concept of technology interface in product-service integration is clarified. Following on the definition, six types of technology interface are proposed according to the configuration of interaction between products and services. Finally, corresponding characteristics, case examples for each type of technology interface are suggested regarding how the interface can contribute to moderate the structural and functional integration of products and services and to provide the increased customer value.

Published in:

Technology Management for Global Economic Growth (PICMET), 2010 Proceedings of PICMET '10:

Date of Conference:

18-22 July 2010