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What factors seem to cause miscommunication in international virtual workplaces? The research reported here seeks to respond to this question with a multicase study of 22 employees from three different types of international organizations. Interview data indicate that participants in this study emphasized the practical, day-to-day challenges of virtual workplaces; few of them had given thought to broader theories that might account for challenges-theories that are often presented in the literature of computer-mediated communication (CMC). In addition, participants in this study emphasized different factors than did CMC literature as most significant to causing miscommunication in international virtual workplaces.
Date of Publication: Dec. 2010