Cart (Loading....) | Create Account
Close category search window

Issues with flexibility: A reason for not using online reservation systems?

Sign In

Cookies must be enabled to login.After enabling cookies , please use refresh or reload or ctrl+f5 on the browser for the login options.

Formats Non-Member Member
$31 $13
Learn how you can qualify for the best price for this item!
Become an IEEE Member or Subscribe to
IEEE Xplore for exclusive pricing!
close button

puzzle piece

IEEE membership options for an individual and IEEE Xplore subscriptions for an organization offer the most affordable access to essential journal articles, conference papers, standards, eBooks, and eLearning courses.

Learn more about:

IEEE membership

IEEE Xplore subscriptions

3 Author(s)
Mushtaq, A. ; Comput. & Inf. Sci. Dept., Univ. Teknol. PETRONAS, Tronoh, Malaysia ; Sulaiman, S. ; Loviscach, J.

In the discipline of systems engineering, the flexibility of a system is considered its ability to respond to change. However, Transaction Processing Systems (TPS) are left to be inflexible up to a certain extent to avoid non-standard operations. This leads to the dilemma that incorporation of more Functional Requirements (FR) into TPS could cause systems to become more inflexible, which in turn could affect the usage of, for instance, online airline reservation systems. We conducted a survey in order to examine the physiological, cognitive, social experiences and perceptions of a selected group of people who have booked their tickets either through travel agents or through online reservation systems. The findings indicate that flexibility has a significant impact on the perceived usability of online reservation systems, much more than functional requirements.

Published in:

Information Technology (ITSim), 2010 International Symposium in  (Volume:3 )

Date of Conference:

15-17 June 2010

Need Help?

IEEE Advancing Technology for Humanity About IEEE Xplore | Contact | Help | Terms of Use | Nondiscrimination Policy | Site Map | Privacy & Opting Out of Cookies

A not-for-profit organization, IEEE is the world's largest professional association for the advancement of technology.
© Copyright 2014 IEEE - All rights reserved. Use of this web site signifies your agreement to the terms and conditions.