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Notice of Retraction
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE's Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
Service level agreement based on dynamic IT can make it possible that Business managers can chose by them about IT service them need and service level agreement is composed of chosen service items. So service level can change by the business development. Service level is combination with service items.