Lowering the cost of interactions: the Great Lakes Higher Education Corporation

The Great Lakes Higher Education Corporation is a private, nonprofit organization located in Madison, Wisconsin. Great Lakes' main businesses are to guarantee loans under the Federal Guaranteed Student Loan program (GSLP) and to provide various servicing functions for lenders making loans under this program-e.g. monitoring attendance, Federal billings, deferments, and repayment activities. Great Lakes' activities are described and analyzed. Several theoretical hypotheses in information systems and strategy are discussed in the context of the Great Lakes example.<
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