Cart (Loading....) | Create Account
Close category search window
 

Service Level Management in Global Enterprise Services: from QoS Monitoring and Diagnostics to Adaptation, a Case Study

Sign In

Cookies must be enabled to login.After enabling cookies , please use refresh or reload or ctrl+f5 on the browser for the login options.

Formats Non-Member Member
$31 $13
Learn how you can qualify for the best price for this item!
Become an IEEE Member or Subscribe to
IEEE Xplore for exclusive pricing!
close button

puzzle piece

IEEE membership options for an individual and IEEE Xplore subscriptions for an organization offer the most affordable access to essential journal articles, conference papers, standards, eBooks, and eLearning courses.

Learn more about:

IEEE membership

IEEE Xplore subscriptions

5 Author(s)
Wang, H. ; Boeing Phantom Works, Seattle, WA ; Guijun Wang ; Changzhou Wang ; Chen, A.
more authors

We developed a quality of service (QoS) management system to support service level management (SLM) for global enterprise services. The QoS management system is integrated with one of our enterprise services in a preproduction system, an identical system as the production system but in a test environment. Lab experiments showed that our integrated solution helps global enterprise services to better maintain the service level agreements. Test results have validated our architecture design and integration approach. This paper describes our QoS management architecture and its integration within the enterprise service system with a focus on QoS monitoring, diagnostics and adaptation. We will also present the validation test results as a case study in this paper.

Published in:

EDOC Conference Workshop, 2007. EDOC '07. Eleventh International IEEE

Date of Conference:

15-16 Oct. 2007

Need Help?


IEEE Advancing Technology for Humanity About IEEE Xplore | Contact | Help | Terms of Use | Nondiscrimination Policy | Site Map | Privacy & Opting Out of Cookies

A not-for-profit organization, IEEE is the world's largest professional association for the advancement of technology.
© Copyright 2014 IEEE - All rights reserved. Use of this web site signifies your agreement to the terms and conditions.