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Professional Writers and Empathy: Exploring the Barriers to Anticipating Reader Problems

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2 Author(s)
de Jong, M. ; Univ. of Twente, Enschede ; Lentz, L.

Research has shown that professional writers cannot accurately predict the problems readers will experience when using functional documents. In this paper, we give an overview of reasons why it can be so hard for writers to anticipate reader problems. We elaborate on the concept of empathy, and discuss a broad range of research offering explanations for the lack of empathy among writers and reviewers.

Published in:

Professional Communication Conference, 2007. IPCC 2007. IEEE International

Date of Conference:

1-3 Oct. 2007

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