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Demand Forecasting in Operational Workforce Management

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3 Author(s)
Mitul Shah ; Infosys Technologies Ltd., Bangalore - 560 100, India. ; Gilbert Owusu ; Chris Voudouris

We discuss the challenges faced in carrying out field force forecasting at various levels. The paper narrates the process of designing forecasting models with an eye over obstacles and observations. We have tested and compared various methods and accuracies to conclude with an approach that provides both, better accuracies and smoother implementation. The paper attempts to make the reader aware of practical difficulties and demonstrate how to amalgamate business intelligence and statistical knowledge in developing Forecasting Models. The concluding approach of using seasonal decomposition along with Winter's model is distinct in application.

Published in:

Service Operations and Logistics, and Informatics, 2007. SOLI 2007. IEEE International Conference on

Date of Conference:

27-29 Aug. 2007