As online business continues to grow, interactivity becomes essential in E-commerce service area. The objective of this study is to examine the relative positioning of website features based on their level of interactivity in the context of e-commerce. The findings suggest that online marketers need to put strategic emphasis on certain website features in their websites based on targeted consumers' needs, product attributes, and their marketing strategies.
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Service Operations and Logistics, and Informatics, 2007. SOLI 2007. IEEE International Conference on
Date of Conference: 27-29 Aug. 2007