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An Empirical Investigation on Text-Based Communication in Distributed Requirements Workshops

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3 Author(s)
Calefato, F. ; Univ. of Bari, Bari ; Damian, D. ; Lanubile, F.

Among the software development activities, requirements engineering is one of the most communication-intensive and then, its effectiveness is greatly constrained by the geographical distance between stakeholders. For this reason, the need to identify the appropriate task/technology fits to support teams of geographically dispersed stakeholders plays a key role for coping with the lack of physical proximity when developing requirements. In this paper we report on an empirical study that assessed the use of synchronous text-based communication in distributed requirements workshops, as compared to face-to-face (F2F), and the effects of computer-mediated communication (CMC), with respects to the different tasks of distributed requirements elicitation and negotiation. First results show that, in terms of satisfaction with performance, CMC elicitation is a better task/technology fit than CMC negotiation. Furthermore, the general preference for F2F over CMC is due to the strong preference for the F2F negotiation fit over the CMC counterpart.

Published in:

Global Software Engineering, 2007. ICGSE 2007. Second IEEE International Conference on

Date of Conference:

27-30 Aug. 2007