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Service Management for the Influent Rural Labor Force in Shanghai

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2 Author(s)
Dai Wei-hui ; School of Management, Fudan University, Shanghai 200433, P.R.China. ; Zhou Ying

As a metropolitan center and the most developed city in China, Shanghai, had the influx population of rural labor force more than 4 million by the end of 2006. How to manage and serve the continually influent rural laborers is a systematic and complex problem. This paper first conducts a systematic investigation to grasp the current situation as well as the relevant service management condition. On the basis of the investigation, the paper gives an analysis of the driving factors, influential mechanisms and the laws governing the changes on the whole, presenting the guiding principles and measures to improve the service management of them with a full-life-cycle methodology.

Published in:

2007 International Conference on Service Systems and Service Management

Date of Conference:

9-11 June 2007