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Workflow management systems have gained momentum in recent years due to the several benefits they provide. This paper describes the business process and development of a web based enterprise level workflow management information system (WKFMIS). This system is suggested to manage workflow activities involved in the process of repair requests handling and maintenance of computer systems and associated peripherals in the Faculty of Engineering and Technology (FET) at the University of Jordan. This is achieved by analyzing the process activities involved in an existing paper-based manual workflow management system with the aim of improving the existing business process and automating most of the related activities. A fully functional prototype is developed and deployed in the FET working environment. Key technologies suitable for this approach are identified and implemented. Performance of the developed system is assessed practically and an efficient, stable and user-friendly operation is demonstrated.
Date of Conference: 13-16 May 2007