By Topic

Information Seeking Spoken Dialogue Systems— Part I: Semantics and Pragmatics

Sign In

Cookies must be enabled to login.After enabling cookies , please use refresh or reload or ctrl+f5 on the browser for the login options.

Formats Non-Member Member
$33 $13
Learn how you can qualify for the best price for this item!
Become an IEEE Member or Subscribe to
IEEE Xplore for exclusive pricing!
close button

puzzle piece

IEEE membership options for an individual and IEEE Xplore subscriptions for an organization offer the most affordable access to essential journal articles, conference papers, standards, eBooks, and eLearning courses.

Learn more about:

IEEE membership

IEEE Xplore subscriptions

3 Author(s)
Egbert Ammicht ; Lucent Technol. Bell Labs., Whippany, NJ ; Eric Fosler-Lussier ; Alexandros Potamianos

In this paper, the semantic and pragmatic modules of a spoken dialogue system development platform are presented and evaluated. The main goal of this research is to create spoken dialogue system modules that are portable across applications domains and interaction modalities. We propose a hierarchical semantic representation that encodes all information supplied by the user over multiple dialogue turns and can efficiently represent and be used to argue with ambiguous or conflicting information. Implicit in this semantic representation is a pragmatic module, consisting of context tracking, pragmatic analysis and pragmatic scoring submodules, which computes pragmatic confidence scores for all system beliefs. These pragmatic scores are obtained by combining semantic and pragmatic evidence from the various sub-modules (taking into account the modality of input) and are used to rank-order attribute-value pairs in the semantic representation, as well as identifying and resolving ambiguities. These modules were implemented and evaluated within a travel reservation dialogue system under the auspices of the DARPA Communicator project, as well as for a movie information application. Formal evaluation of the semantic and pragmatic modules has shown that by incorporating pragmatic analysis and scoring, the quality of the system improves for over 20% of the dialogue fragments examined

Published in:

IEEE Transactions on Multimedia  (Volume:9 ,  Issue: 3 )