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In improving the competitiveness of business organisations in the 21st century, minimising cost and increasing productivity are no longer factors that can promise success. The changes in customer trends which are focusing more on product or service customisation, high quality and short delivery times are additional crucial factors that organisations should be aware of. These factors have direct impact on how the management can make a decision in utilising the capability of its Supply Chain Management (SCM). The intention of the paper is to promote the utilisation of a Knowledge-Based System (KBS) in identifying organisations current position and evaluate the business process of an existing SCM in order to shift its environment and focus to become collaborative SCM. A model for collaborative SCM is currently being developed by the authors and will be used in the next stage of the research.
Date of Conference: 2002