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Capabilities for E-commerce

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1 Author(s)
Berztiss, A.T. ; Dept. of Comput. Sci., Univ. of Pittsburgh, PA, USA

Properly applied principles of business reengineering (BRE) continue to be valid. Since the shift to E-commerce in an organization is a form of reengineering, BRE is relevant to E-commerce. This allows us to adapt a BRE process for the context of E-commerce. However, in order for an organization to support a process, it needs certain capabilities. We define a capability maturity model for E-commerce. Our process definitions apply to B2C and B2B, but emphasis is on consumers participating in B2B.

Published in:

Database and Expert Systems Applications, 2002. Proceedings. 13th International Workshop on

Date of Conference:

2-6 Sept. 2002