Capabilities for E-commerce

Properly applied principles of business reengineering (BRE) continue to be valid. Since the shift to E-commerce in an organization is a form of reengineering, BRE is relevant to E-commerce. This allows us to adapt a BRE process for the context of E-commerce. However, in order for an organization to support a process, it needs certain capabilities. We define a capability maturity model for E-commerce. Our process definitions apply to B2C and B2B, but emphasis is on consumers participating in B2B.