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The interaction between organizational subcultures and user-centered design-a case study of an implementation effort

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2 Author(s)
N. Iivari ; Dept. of Inf. Process. Sci., Oulu Univ., Finland ; P. Abrahamsson

Usability is a quality characteristic of a software product or system. User-centered design (UCD) is an approach focusing on making systems usable. However, improving the position of UCD is widely recognized as a challenge. This paper reports results from a case study, in which a small software development company was introduced to UCD principles and activities, and thus expected to change their current practice. The paper takes a culture-oriented approach to the analysis. The focus is on the interaction between organizational culture and UCD, organizational culture being conceived as a set of subcultures. The results indicate that there exist differences: 1) in the views of the nature of UCD; 2) in the motives for implementing it; and 3) in the experiences gained and interpretations made of the use of it in relation to each subculture. The implications for the prospective research and practice are discussed.

Published in:

System Sciences, 2002. HICSS. Proceedings of the 35th Annual Hawaii International Conference on

Date of Conference:

7-10 Jan. 2002