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A lightweight framework for cross-application user monitoring

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2 Author(s)
Fenstermacher, K.D. ; Hoffman E-Commerce Lab., Arizona Univ., USA ; Ginsburg, M.

The human-computer interaction community has often focused on the face applications present to the user. The authors present a new framework that monitors higher-level events to learn how people access, create, and modify information rather than how they use applications. By associating information sources with tasks and processes and monitoring user actions, the system can offer task-specific help

Published in:

Computer  (Volume:35 ,  Issue: 3 )

Date of Publication:

Mar 2002

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