Using intelligent agents to manage fuzzy business processes

Businesses are undergoing a major paradigm shift, moving from traditional management into a world of agile organizations and processes. An agile corporation should be able to rapidly respond to market changes. For this reason, corporations have been seeking to develop numerous information technology (IT) systems to assist with the management of their business processes. Many of the coming new business processes may contain embedded intelligent agent-based systems. Agent technology looks set to radically alter not only the way in which computers are interacted, but also the way complex processes, e.g., product development, are conceptualized and built. The paper presents a fuzzy approach based on an intelligent agent framework to develop modular products. This approach aims to address the research issue: "How can modular design be carried out through intelligent agents to meet a customer's fuzzy requirements using modules that come from suppliers that are geographically separated and operate on differing computer platforms?" The proposed methodology is applied to a real-world case that involves module-based synthesis at one of largest distribution centers in the world.