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Acquisition of telecommunications products and services: an examination of inter-sector differences

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3 Author(s)
R. R. Dholakia ; Rhode Island Univ., Kingston, RI, USA ; N. Dholakia ; A. J. Della Bitta

Three important sectors-public administration, financial services, and manufacturing-are compared in this study with respect to their telecommunications acquisition practices. The three sectors are compared on a number of variables pertaining to the role and management of telecommunications technology, the process of acquiring telecommunications technology, and the outcome of this process. Findings indicate that information technology plays a more important role in the service-oriented sectors than in manufacturing. The acquisition process for telecommunications appears to be more elaborate in the public sector organizations than in private firms. In a relative sense, public sector and financial service organizations are more likely to opt for service solutions for their telecommunications needs as compared to manufacturing organizations that rely mainly on equipment-based solutions

Published in:

IEEE Transactions on Engineering Management  (Volume:38 ,  Issue: 4 )