Integrated process design for e-learning: a case study

Higher education (HE) institutions are expanding fast. Universities are becoming genuine learning organisations and providers of a wide variety of opportunities for e-learning. Despite all efforts, the processes carried out do not meet learner's expectations, and often lead to ineffectiveness and inefficiency. Clearly, we need to develop a better understanding of the processes in e-learning in order to satisfy learner requirements. The research examines the nature of learner demand in the e-learning process such as in the registration process. In particular, it examines how integration in process design could support e-learning. The first part of the paper raises issues and questions about the meaning of e-learning and about the challenges which members of HE institutions have to face and cope with. It then deals with application integrated process design to enhance the competitiveness of e-learning. The study identified one HE institution as a case study. The study found the current initiatives on e-learning to be co-operative technologies, and easy to operate, where the transformation of the entire processes were considered in order to accommodate the new realities, such as cost effective, reliable and effective learning tools. In addition, the process design must incorporate learner requirement information at all stages of the e-learning process.