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Analysis of the effects of software reuse on customer satisfaction in an RPG environment

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3 Author(s)
Succi, G. ; Dept. of Electr. & Comput. Eng., Alberta Univ., Edmonton, Alta., Canada ; Benedicenti, L. ; Vernazza, T.

This paper reports on empirical research based on two software products. The research goal is to ascertain the impact of the adoption of a reuse policy on customer satisfaction. The results show that when a systematic reuse policy is implemented, such as the adoption of a domain specific library: reuse is significantly positively correlated with customer satisfaction; and there is a significant increase in customer satisfaction. The results have been extended to the underlying populations, supposed normal

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Software Engineering, IEEE Transactions on  (Volume:27 ,  Issue: 5 )