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Distribution systems for electronic commerce

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2 Author(s)
Tunca, M.Z. ; Manage. Sch., Lancaster Univ., UK ; Aboelmaged, M.G.

Wal-Mart and Toys 'r us failed to deliver on-line Christmas orders last winter. Failures of these well-known companies in digital marketplaces demonstrate the importance of logistics operations for electronic commerce (EC). It is obvious that many dotcom companies do not professionally manage the logistics operations. A well-organized logistics function increases the profit while maximizing total customer satisfaction. Although all logistics functions are vitally important for a successful EC venture, this paper primarily discusses the importance of having a reliable distribution system in digital marketplaces. After discussing the existing electronic, home delivery and parcel/postal delivery systems, possible strategic decisions to improve the present distribution systems have been identified

Published in:

Management of Innovation and Technology, 2000. ICMIT 2000. Proceedings of the 2000 IEEE International Conference on  (Volume:2 )

Date of Conference: