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The implementation of enterprise resource planning systems in small-medium manufacturing enterprises in South-East Queensland: a case study approach

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1 Author(s)
Marsh, A. ; Technol. & Innovation Manage. Centre, Queensland Univ., St. Lucia, Qld., Australia

This paper examines the implementation of ERP systems in small/medium-sized enterprises in South East Queensland, Australia. Nine case studies were conducted to determine factors for success or failure in the implementations, Key success factors identified included cross-functional team approaches, organisational experience of similar scale IT or organisational change projects, and 'deep' understanding of the key issues relating to ERP implementations. Failure factors identified included top-down or consultant driven implementations, IT department driven implementations, or implementations where the ERP is seen as a quick technological fix to problems within the operation of the firm, rather than as a strategic investment

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Management of Innovation and Technology, 2000. ICMIT 2000. Proceedings of the 2000 IEEE International Conference on  (Volume:2 )

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