By Topic

Key factors in the successful application of quality function deployment (QFD)

Sign In

Cookies must be enabled to login.After enabling cookies , please use refresh or reload or ctrl+f5 on the browser for the login options.

Formats Non-Member Member
$33 $13
Learn how you can qualify for the best price for this item!
Become an IEEE Member or Subscribe to
IEEE Xplore for exclusive pricing!
close button

puzzle piece

IEEE membership options for an individual and IEEE Xplore subscriptions for an organization offer the most affordable access to essential journal articles, conference papers, standards, eBooks, and eLearning courses.

Learn more about:

IEEE membership

IEEE Xplore subscriptions

3 Author(s)
J. J. Cristiano ; Dept. of Ind. & Oper. Eng., Michigan Univ., Ann Arbor, MI, USA ; J. K. Liker ; C. C. III. White

In the product design and development process, quality function deployment (QFD) provides a comprehensive, systematic approach to ensure that new products meet or exceed customer expectations. This paper reports on the results of a survey of more than 400 companies in the United States and Japan using QFD. The objective of the study was to understand the key factors that result in the successful application of QFD. The research questions investigated in this study were developed both inductively from QFD case studies in the United States and Japan and deductively from the literature. Regression analysis estimates the effects of organizational characteristics, data sources, and QFD tools and techniques on QFD improvements in the product and process. The results show that QFD is most likely to have a positive impact when there is management support for QFD and new customer data specifically collected for the QFD study are used. The benefits of QFD are independent of the tools and techniques used as part of the QFD study

Published in:

IEEE Transactions on Engineering Management  (Volume:48 ,  Issue: 1 )