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How to staff business-critical maintenance projects

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1 Author(s)
Ramaswamy, R. ; Infosys Technols. Ltd., Bangalore, India

The team size of a maintenance project depends on the rate at which maintenance requests arrive and the importance of servicing each request quickly. The second factor, quantifying the team's "level of preparedness" forms the basis for a five-step method for staffing maintenance projects. The author illustrates the method using data from a real project.

Published in:

Software, IEEE  (Volume:17 ,  Issue: 3 )